Estée LauderReviews of esteelauder.com

I spent a LOT of money with Estee lauder UK a few months ago and was really happy with the service and my order - as I have been in the past (I've spent a fortune over the last decade+) however, I decided to reorder a few weeks later as a gift, the hydroprimer- the item arrived in an ENVELOPE squashed to bits and I couldn't gift it, I contacted them and they offered to replace it "on this occasion". A few days later a replacement arrived, again in an envelope squashed to bits!! I didn't even bother trying to sort the second time as it seems the company has gone severely downhill in a VERY short space of time! Free samples are no more it seems too - which is silly because most of my subsequent orders have contained items I've had as samples and purchased the full size afterwards!? It just seems to have gone from premium to bargain bin service so fast!? The prices haven't gone down to match though.

I’m writing a review simply because I want to see if Estée Lauder is paying attention to the actual content of the reviews here, or if they just see a one-star rating and then give a generic response to each one asking the customer to “contact them.” No I won’t be contacting you Estée Lauder. You have a lot to answer for when it comes to one of your companies, MAC Cosmetics, and their atrocious treatment of customers. I have tried to get a simple apology - that’s right, an APOLOGY, not free stuff - and I have yet to receive one. I think you think you’re making yourself look good with these auto responses, but if you actually read what they say, like mine, I WILL NOT BE CONTACTING YOU. It’s YOUR job to reach out to the dissatisfied customer after they have written a negative review about you. I had a company reach out and contact ME based on a review I wrote here. They called and spoke to me, and sent me a free item. You don’t have to send people free stuff. But at the very least you could make a REAL effort for once.

It took 3 weeks 6 telephone calls to receive merchandise I ordered. I would NEVER order directly from this website again.

After a very bad experience during Cyberweek with DE EL shop I gave them one more chance and I must admit that the customer service has very much improved. Hopefully the November incident was just a bad coincidence. Thank you - my last order was handled perfectly with fast delivery and as always great quality products.

I have ordered foundation from EL and it is absolutely fantastic. Definitely worth the money especially if you have oily skin. I have matched the shade of foundation on line via the website and it looks perfect. I have found my match and will purchase it in the future. The only down site is that the pump doesn't come with the foundation and have had to buy it separately. Plus I have received two samples of my choice and delivery is for free. I did not have any problems with delivery as well.

Vote with your wallets people! I am absolutely disappointed to know that Estee Lauder is using animal testing in their cosmetics and fragrance and therefore cannot tolerate this unnecessary and disgusting animal cruelty anymore! I have been buying your products for long time, but as soon as I got to know this, I decided not to use your products and switch to brands that do not do this anymore. There are alternatives to avoid it and so many brands are switching to cruelty-free. If you care at all about poor animals and people in general, you should be more considerate, then maybe more customers will come back.

This is one of the worst shopping experiences (estee lauder U.K.). I placed an order and for confirmation message, money is withdrawn from my account. However I did not get the confirmation email and the items still looks in the shopping bag. Tried to reach live chat they are closing before 18:00 but on their website it looks like they need to be there until 18:00 I sent an email and the response is very slow and still the issue is not solved. Their website is also very bad. Once I solve this issue I will never use the website again.

I really liked the coverage and ease of applying before it started running low. The only reason I didn't give it five stars is because of the packaging. It seemed not to last as long, and the packaging left me with the impression that I wasn't getting much makeup for the price. When it started running out, I had to use the sponge to apply what was left and got my fingers all covered with the makeup. Otherwise, it was a good product