Estée LauderReviews of esteelauder.com

Delivery expected 3-5 days. After 3 days I received notification that it was at a depot. After 8 days, it is still at the depot, supposedly now lost. Have attempted to contact Estee Lauder via online chat - was told being transferred to an agent....left hanging. After 23 minutes of no response, gave up. Then tried to phone customer care. Waited for 19 minutes on hold....no response. Now have no order, which means no Christmas present and a nice phone bill. Thanks Estee Lauder. Will buy from John Lewis next time.

My order arrived today without the ulitimate gift I only ordered from the site as I wanted the bonus offer.How can you advertise buy a certain amount of goods and get this offer to then send out the goods full price but not gift ? Apparently it is no longer in stock but happy to take my order and money such a complete rip off deeply disappointed as I was relying on this for a present

I ordered one of their "gifts" paid over 100.00!!! November 26th, 2022. The order never arrived, so I started tracking the package. Kept saying "in transit" then one day it just said "unable to deliver, package returned to sender!" What the heck! I used the chat service, rep said was re sending the order at no cost to me! Still no package. I called Customer Service, girl said the package had been re ordered. Today is December 18th! and still nothing for my 100.00!! I will NEVER EVER order from Estee Lauder again! and I am going to dispute the 100.00 charge with my bank. This is disgusting from such a HUGE name in the industry. SHAME! on you Estee Lauder.

I have been looking forward to purchasing the Magnolia Estée Lauder perfume. What a disappointment. This perfume does not have a magnolia scent. I wasted $130.00

I placed the order on 5th december and it hasn't arrived not even today. Estee Lauder is working with the worst delivery services available. I won't place another online order again from them.

Ordered from Estee Lauder on the 4th of December. Then told due to issues it could take days to dispatch. It was finally dispatched on the 9th of December where I received a email on the 10th from Evri that said its on its way. I'm not sure where its on its way from but its taking a long time. This is the first time my wife has used Estee but I'm not sure if she will use you again. I wouldn't that's for sure. Yes you can put this down to your courier but the flip side of that is, you use them. This impacts your brand. Update: Seems that the UK has some issues with customer services. That they don't exist in Estee Lauder. I complained to the CEO and the UK director, it seems that this company is all fir coat no knickers as the saying goes. All in all if you have money to spend on cosmetics purchase from another brand you are paying for premium quality but getting Poundland service. Don't make the same mistake I made Lancôme would be a better choice and they can deliver the product.

Important update to my previous review of Estee Lauder on Trustpilot. After being asked to submit further information re the earlier review on here our purchases were reordered and our order arrived promptly. My mum has today received a lovely complimentary gift from you which we were not expecting. I'm extremely grateful to receive mums order and gift which has made her day, Thank you for listening and acting accordingly Estee Lauder.

Where to start! I’m ashamed to say I used to work for the “Estee Lauder” group of companies in Newcastle upon Tyne many years ago for which Jo Malone is under their umbrella, I placed an order online where there was a gift for the qualifying over £90 spend, (£140 to be precise)and the customer would receive 2 small 9ls cologne intense, came to the checkout and it would not apply this, tried again the following day still wouldn’t, so I placed the order and decided to ring their customer service, as their “webchat” isn’t monitored and any other form of contact is nigh on impossible, after a 20 minute wait I finally got through to a service advisor and informed her of my issue, she claimed she totally understood and would send the said 2 bottles of cologne intense under separate postal for me and full of apaolgies, I have received the gift today only for it to be a completely random bottle of cologne of which from the whole range is the only one I'm allergic to!!! had I known this was going to happen I'd have mentioned it to the customer advisor !!! what also adds insult to injury is that all this week so far ( 12th December onwards) a very well known UK based online beauty brand are selling at around 10 fragrances from the JM range for a minimum of £20 up over cheaper !! PEOPLE PLEASE DO NOT USE JM OR THEIR WEBSITE EITHER !!! you'll end up furious and let down to say the least UPDATE: they do not respond to any emails you send, so do not bother wasting your time sending any unless you intend on taking any issues down a legal route with this company !!