Estée LauderReviews of esteelauder.com

UPDATE: Estee Lauder has resolved this to my satisfaction. It's too bad that the original customer service rep wasn't able or willing to help me. Before placing an online order for foundation, I called Estee Lauder and spoke with a customer care rep to find out what foundation color will match my original Estee Lauder foundation color that I have purchased for years, since they made some changes to the color names. The rep provided the new color name of my foundation and told me that it is a match to my original color. I was also told that they accept returns at any time, and the return policy that I viewed on their website supported this info. I went ahead and purchased two bottles of that foundation color. I received my order and did not open one of the bottles until several months later, since I assumed that it was the right color, per the customer care rep. And because I knew there was no time limit for returns, I did not hurry to open a bottle to check the color upon receipt. However, when I finally opened one of the bottles of foundation, I compared the color to my original bottle, and the colors were totally different. The color does not look good on me. I only opened one bottle out of the two. Since I needed to return these two bottles, I called Estee Lauder and spoke with a rep who told me that he cannot do a return of the foundation, because he said I only had one year to return these items prior to the updated return policy on 11/22/2022. I read the rep the return policy on my receipt (see below) as well as the policy on the website (see below), but he still said that he cannot do a return. I cannot find any info on the Estee Lauder website which states that orders placed prior to 11/22/22 can only be returned if they were placed within one year of that updated policy date. RETURN POLICY THAT IS PRINTED ON MY RECEIPT: “ONLINE GUARANTEE. If for any reason you are not completely satisfied with your Estee Lauder Online purchase, simply return the unused portion for a full refund. If you prefer, you may exchange* your purchase for other Estee Lauder products.” RETURN POLICY THAT IS CURRENTLY POSTED ON THEIR WEBSITE ON MARCH 27, 2022: "Estee Lauder Online Return Policy. Return policy information for orders placed prior to 11/22/22 below: Your satisfaction is important! If you are not happy with a product, we offer free returns on eligible items. Only products purchased at EsteeLauder.com may be returned. Please note: Engraved items, items noted as final sale or not-returnable, gift cards, and electronic gift cards are not eligible for exchange or return. Click here to initiate an online return and generate a prepaid return label (no printer required)." Estee Lauder: I am requesting that you please honor your return policy that you had at the time of my purchases (no time limit). I would not be in this predicament if your customer care rep did not give me the wrong foundation color name. At the time that I received that order, I was not considering a return, since I was confident that I had ordered the correct color. I did not realize that the foundation color was incorrect until after I opened a bottle months later. Thank you.

Placed a order on thier website for various products and the shade of foundation their website matched me to. Upon trying the foundation I found it not to be a match so visited an Estee Lauder counter. I was matched with my shade there but as I'd purchased the other shade online they were unable to exchange the product. I contacted Estee Lauder to be told I would have to return the entire order as it included free gifts due the the order value. I stated I just wanted to exchange the shade of foundation to be told they do not do exchanges. I told them if I returned the foundation, recieved a refund and then reordered I would have spent the same amount so would I then be eligible to keep the free gifts. A little unsure of what to do now either just return the full order or just the foundation. It seems overly excessive just to get a different shade. I've used their products for years but don't think I'll be using online ordering again as seems to be too complicated.

Not what you expect, lack of training and given by colleges who aren't always forthcoming. Company app to view wage slips and information are terrible and not helpful and time consuming to use separate links and password to different platforms to view wage slip and constantly crashes and locks you out.

I ordered $255.49 of products on 3/18/23. I received my order on 3/22/23 but no feee gifts. When I order foundation for under $100.00 I always get a bag of goodies.

I love Esteé Lauder & their products I love the diamond line. I’ve been a customer since my young twenties & convinced my mom to switch over from Lancôme which I believe they really suck, I told her quit using that crap it doesn’t work. We’ve been using Estée Lauder for quite some time but I noticed something that caught my eye immediately that really hit a nerve with me that I became aggravated, disappointed.. “Estée Lauder, do you really think people are that stupid or mentally re re That the first thing we don’t see or lack there of I should say, is the lack of quantity in the product?” You think people are stupid & can’t clearly see a “big jar” with a tiny littler jar with only a dollop of product inside the original jar? I understand it’s a marketing tactic to make it seem like the customer’s getting more, but In reality they’re/we’re paying for a baby dollop. You pick up that real heavy diamond lined jar, it’s heavy, sure, but inside of it, is a sad pathetic little piece of plastic surrounded by layers & layers of a “thick, heavy glass jar” to make it Seem like YOU are getting ALL that product inside that heavy glass jar, but all you’re really getting is a tiny spoonful.. When I saw that it really pissed me off because don’t think for a second your customers can’t see right through that charade. Sell it honorably & maybe you’ll start doing better because I can only imagine how pissed off people are when they buy it, see it, & then realize the truth I bet they like your product, but I bet when it’s gone there’s ppl NOT buying them like they use too. You have a wonderful product you don’t need to be doing that “Estée Lauder” you don’t need to ripp off ppl & actually think that they don’t notice, they do, we do. It’s irritating & SAD & pathetic it just makes a person think what else are they cutting corners on… I’d advise to rethink packaging maybe a little illusion is okay but come on your advertising like 5x more product than is received in actuality.. & for you to think that it’s NOT noticeable, dumbfounds me! Change that fake advertising crap immediately at once!

Wow! Poor customer service is not the case for everyone. I really appreciate the service I have gotten. This is my third order, ordered Cologne for my husband to. The order was absolutely correct, delivery was very prompt, in fact I was surprised in some of the orders just how fast they came. A little confusing for me with the free gifts and loyality requirements but I am not real savy on the computer. They offered me these items but I needed to look closer It has been 18 years since I used these products and now that I have found them again I am so excited to try again. So glad after years of hunting I found the White Linen again. Thanks Estee Launder!

Had a problem with a product and it was dealt with effectively and quickly. Very professional yet friendly. Great customer service

If you plan to buy anything from them make sure to read the terms and conditions. Very sneaky practices and really bad customer service. As much as I like some of their products, their company policies and customer service do not justify it, especially considering the price of their products. There are many alternatives in the market in that price range and the costumer service to match a luxury company, which is not the case with Estee Lauder.