Estée LauderReviews of esteelauder.com

This review is for thier delivery service that are using. Today, i experienced the worst delivery service ever. M***** from AxleHire was very rude and unprofessional. He called me at 4:07 pm staring that he was unable to deliver the package because he needs an access code. When I explained to him how he could enter the leasing office, he refused to listen. And he said I'm just repeating same thing over and over. All he had to do was to enter the parking structure located in between the medical building and Central park and drop the package in the mail area located next to the leasing office on the right side. I asked him that please enter the parking structure and it's right there. Then, he yelled at me and said he looked everywhere and there is no leasing office. Anyone can go to leasing office and it's very easy to find. There is no need for code. Later, I asked him to tell me rhe address on the package and he said it's 550 Central. I told him that my address is 350 Central. He sighed as if I made a mistake and put a wrong adress. Then, later he said the adress on the package was actually 350 Central. Then, he just hung up while I was still talking. About 30 minutes later, I received an email stating the package was delivered. When I picked up the package one hour later, it was in a shared package cabinet and buried among about 50 other packages when he could have put it in an individual mail box. I had to take out almost the half of the packages to find mine. I love Estee Lauder products, but if they continue using AxleHire, I will stop purchasing products from Estee Lauder. Very rude and unprofessional.

I'm very disappointed with your answer about Chinese duty free products Although knowing that Estee Lauder's firm discount policies cannot be announced. But the team can completely answer other questions that are not related to the information security. I feel that the company does not take appropriate measures to protect the rights of users even when receiving direct response emails like this.

Ich war in letzter Zeit nicht in Deutschland und konnte die Bonuspunkte in meinem Konto nicht einlösen. Auf der Seite steht auch nicht offensichtlich, dass es einen Stichtag gibt, an dem die Punkte gefallen. Ich bin seit über 10 Jahren Kundin von Estée Lauder und sehr überrascht, dass es hier absolut keinen kulanten Umgang mit den Kunden gibt. Für so ein großes Unternehmen ist der Kundenservice wirklich schlecht. Ich werde die Produkte von Estée Lauder zukünftig nicht mehr benutzen. So einen schlechten Service hatte ich nie. Wenn Sie Estée Lauder kaufen möchten, überlegen Sie nochmal ob es sich lohnt, so viel Geld auszugeben. Update: Ich habe den Kundenservice kontaktiert. Es war vergebene Mühe. Ich habe die gleiche Antwort nochmal bekommen.

Unglaublich! Beim zweiten Mal hat der Customer-service die gleiche Antwort wieder geschickt. Wenn Sie das Problem nicht lösen möchten, bitte keine Zeit des Kunden verschwenden!!!!!!

If I could give this company a below zero star I would nobody cares about a missing order and the most unhelpful staff I have ever dealt with

I was recently let go unfairly because of lies told against me looking to be helped by IT. I was painted as an aggressor because of the color of my skin and the determination to solve a minuscule issue. Terrible company with horrible judgment and even worse products. Do not work here if you like to be heard and treated humanely.

The price of product from Estée Lauder promote nothing but greed. How can the products jump by £15+. I’ll be using other names products in future. Another company to jump on the greed bandwagon

Absolute disgrace of a mobile website. Goal: order a perfume for my wife, after she told me she loved one of their samples. Step 1, create account, step 2 add perfume in bag. Step 3 select payment method. Step 4: login on the payment website (paypal) complete order. Step 5 return to Estee Lauder page to complete order. Step 6 : repeat step 4 and step 5 ad nauseam. Give me a break, will you... for klarna payment method, you stop at step 3 and then nothing happens. Distasteful for such a big brand. Will avoid this experience and order her usual Paul Gautier instead. In your face