Estée LauderReviews of esteelauder.com

I went into an estee lauder concecession to buy a foundation. Not a single advisor acknowledged or offered to help. Upon scanning for a colour on my own, a lady who worked there opened the drawer and hit me on my leg with it. She didn't even apologise so I left the store. I called customer service and spoke to the in store experience team. All they offered me was an apology gift and they couldn't confirm what would be in it. I asked for a voucher to cover the cost of something I actually wanted to use and they refused. Very unhappy.

Ordered a xmas present within the time frame for before Xmas delivery which firstly isn’t arriving until the 27th now. Second of all I ordered the gift set and up until 21:45 on 22/12/23 all emails stated this was “ordered” “being prepared” then I get an email last night saying they can’t fulfil that part of the order. Poor experience for such a huge company.

Horrible horrible Experience Belgium I placed an online order, payed with debit visa. Order was not created but money was taken. I spend already 6 weeks calling, texting WhatsApp, emailing to get my money back. No money and no order!!! Finally I could get a respond that money are stucked in there payment platform. After 5 weeks. It took me 4 whatup discussions with several members , 3 calls and 4 emails to different parties to get support. And I still don’t have my money back. At first customer service was referring that it is MY BANK problem.So customer service members were not able to detect the problem. So strongly disappointed with the service. I asked a compensation for all my inconvenience and time spent. Estée Lauder proposed a discount, which is a joke because it is already available on the website. Very poor customer service. No customer orientation Updates of my post: Estée Lauder responded with email which is not deliverable. Emails from EU delivery failed after several trials.

Chat on the Swiss website is not conducive to making any sale. I enquired about a product and after going through a menu with a bot I was connected with Alexandra who informed me she was not educated in the product and I would have to visit a store or make an online appointment! Seems rather extreme for a very simple query requiring a quick answer. Alexandra then terminated the chat with a phrase with too few words visible even to guess the message. If the company offers chat but doesn’t want to make the effort to provide online information as requested they have plenty of competitors! . UPDATE As an EL fan and customer of over 50 years, I have already provided my feedback on the unexpectedly poor level of service I received today on Chat in response to a very simple question. As said, there are plenty other brands in Europe to choose from and I will not waste more of my time.

I was absolutely stunned to receive a free gift that I wasn’t entitled to today. I thought I was eligible to receive a gift with purchase but when I rang to enquire why I hadn’t, I realized that the offer only applied to full price items. My mistake. The excellent customer services lady sent me a fab gift anyway! Lots of products and just amazing service. This is the way business should be done, a rare occurrence I today’s commercial world. Well done Estée Lauder!

I ordered it November 27th but I didn't receive it yet. The customer service person said that the re-ship applied on December 11th. But nothing has changed. I've never had a delivery like this in my life, so I'm so upset and sad about this situation.

New Update: My product is here!! YAY, and THANK YOU!!!! I will never know, however have a hunch, it may be secondary to multiple emails and attempt to reach them by phone for an update on my order. I understand it is the busy holiday season. I have purchased from other large companies and no problem getting products in a reasonable time or track estimated delivery. With that said, I am so very happy my order is here! I do think Estee Lauder has room for significant growth in customer care. You can have a great product, please support your customer care team to grow and actually be able to provide customer support. UPDATE: Please don't believe any of these response by EL. It is a standard response. My email response was a standard stating exactly what the website notes, and no guarantee of order or when it will be shipped. I sincerely do not believe they have customer care and would greatly ENCOURAGE LOOKING ELSEWHERE TO FIND A PRODUCT SIMILAR . ESTEE LAUDER has been quite a challenge to work with and not at all recommended in my opinion from my experience with them. I share the same experience that others have noted. I placed an order on black friday weekend for the savings. I am following the order and it is noted it is in the warehouse. When I call customer care, unfortunately the only access they have is to what I have on my computer as they are offshore. No shipping, no updates, and cannot talk directly to anyone on site to what is going on with the order. They can only do what they have access to, just like me. My thoughts, if Estee Lauder Company does not care about your customers, is this your truth/quality in your product?! I would encourage others to NOT order off their site, and start looking for a company who cares both about their customer and products, and NOT ONLY their profits!! You have great products, however so do others. With this no concern for the consumer, and only the sale it tells me find a company who can promise and deliver. So disappointing!!!!

I placed three orders on their website on 24th of November. They cancelled one of the pack in one of the order without telling me. And now after a week, I figured out the thing that they shipped is missing and when I asked, they told me that pack is out of stock and they did the refund this morning. But the Black Friday sale is end. And they not even give me any coupons as a compensation. Just said the sale is end they can’t do anything. If they tell me it’s out of stock on the day I placed the order, I should have chance to go to somewhere else for the thing I want. But now I need to spend 50 dollars more for the same thing.