Estée LauderReviews of esteelauder.com

I recently tried to book make an appointment to have my makeup done at the Estée Lauder at Myer Melbourne and David Jones. My initial appointment was with Myer Melbourne, the ability to communicate with the staff at the counter was near impossible. I eventually made an appointment. The following day I was contacted and told that my appointment was cancelled because there was a sale promotion on that day and there were insufficient staff. I was told to go to the David Jones store instead, I went to the David Jones store to make another appoint. Once again the level of communication was unsatisfactory. I was told that someone would call me to make an appointment. That was last Friday 4/10/2024 and I am yet to receive a call. The level of customer service is substandard. I have been using Estée Lauder products for nearly 30 years will be changing to another brand

So I emailed further details to Estée Lauder, per its response below, only to find that the address provided can’t be reached by the mail server. My email is, therefore, undeliverable. Review relates to Estee Lauder concession in John Lewis, Kingston-on-Thames. Visited today with my wife. The service was appalling, the two assistants on duty at the time (around noon) were horrible and so very arrogant. To top it all off, one of the assistants then lied to my wife. We know this as the previous customer had received a completely different response to the same question. The woman my wife was speaking to just couldn’t be bothered.

Es macht wirklich keinen Spaß mehr online bei EsteeLauder einkaufen zu wollen. Egal wann, die interessanten und schönen Geschenksets & Produkte sind entweder ausverkauft oder "demnächst" lieferbar. Die Benachrichtungsfunktion, wenn die Ware tatsächlich mal wieder lieferbar ist, funktioniert auch nicht. Das ist wirklich, wirklich sehr frustrierend. Weshalb betreibt man diesen Onlineshop, wenn man die Verfügbarkeit der Ware nicht ausreichend sicherstellen kann?

What can I say? MAC Cosmetics, born under the Estée Lauder umbrella, is simply the best brand I’ve ever used on my skin. It’s an iconic, trailblazing company that stands for inclusivity across all generations, nationalities, and skin tones. One thing they should be especially proud of is their remarkable consistency globally—no matter where I’ve been, the level of customer service has always been exceptional. Whether I’m dressed in a suit or in my gym gear, I’ve been treated with the same respect and attention. The staff are incredibly accommodating, welcoming people from all walks of life, and their expertise goes beyond makeup—they are highly educated in both product knowledge and cultural awareness. MAC has mastered the balance between a cutting-edge, urban vibe and a classic, timeless feel, making it an unforgettable and essential brand in the world of beauty. Thank you MAC staff for you clear dedication to the brand ! Thank you for your response, Estée Lauder! 😃 I frequently visit your store in Liverpool city centre (L1, UK), and they are always an absolute delight to shop with. That said, I've shopped in various countries, including a recent visit to the MAC store in Aalborg, Denmark, where the team was equally amazing. They were so helpful, providing samples, engaging in friendly conversation, and sharing their expertise without ever feeling pushy. It was such a pleasure! ❤️ Also, I follow Erin Parsons Makeup on Facebook and Instagram – you should definitely consider hiring her!

Really dissapointed with notification of my loyalty reward points and placing my order. Having spoken to their customer Service via watts app and asking my complaint to be logged I was told will be logged but I won't get a response or notification of how dealt with. So basically it will get logged and not dealt with. I've been a customer for many years and used EL products but lately there always seems to be an issue. Other companies sell EL and better service, so If my complaint not dealt with, I will go elsewhere. But I'm sure EL won't care.

Estée Lauder revitalising supreme Well I was bought this as a present and it is amazing. So beautiful to wear my skin feels fantastic and I definitely notice the difference. It has given my skin a bounce and it definitely has improved the lines . I ran out so had to use a different brand and honestly I can say I immediately noticed the difference.

I ordered specified items to qualify for complimentary gift, however when the parcel arrived, their gift item was missing. I contacted Estée Lauder and was told that they had run out of complimentary gifts so it was not enclosed. However they sell this item online - how is that different to complimentary gift when it is the same product? It is false advertising. I will switch to another brand now. Very disappointed.

Ordered a lip pencil which came damaged and a lipstick that I did not like the color. I went to do a return but had to return all "gift" items". Not a satisfactory way of do an exchange. I called the toll free number and go no resolution. I will never order from Estee Lauder online again.