Estée LauderReviews of esteelauder.com

Ottimi prodotti. Ne ho ricevuti molti in regalo. Vorrei dare 5 perchè quest azienda merita più delle 2 stelle ricevute

I had an issue with a promotional item being cancelled from my order due to insufficient stock issues. A representative initially offered a solution of returning items in my order that I'd purchased to meet the minimum spend amount. Another representative reviewed the circumstances and sent the promotional item to me once it was in stock again. I enjoy the rewards program and the various promotions that are found on esteelauder.com so I'm so happy that this issue was resolved and that I feel confident in purchasing the products I use from them.

I’ve been an Estée Lauder purchaser for many years but I’m very disappointed in their company. I received an offer as a vip and it stated,” Thanks for being a loyal VIP E-Lister. With any $100 purchase, receive two deluxe summer travelers: Ultimate Lift Regenerating Youth Creme and Eye Creme.* when the web site wouldn’t allow me to proceed, I contacted Estée Lauder and their representative stated the order had to total $150 even though the email above states $100. I will be shopping else where for my products and not using Estée Lauder as they are deceptive in their practices.

Meine letzte Bestellung bei Estee Lauder war ein voller Erfolg! Wie immer war die Ware sehr gut verpackt. Alle Luxusproben aus der Ultimate Diamond Serie waren vorhanden. Luxus pur und es hat unheimlich Spaß gemacht alles auszupacken. Trotz meiner schlechten Erfahrungen in der Vergangenheit mit dem Kundendienst gebe ich diesmal fünf Sterne! Let bygones be bygones.

My sister and I both have Estée Lauder Eye Care Gentle Eye Makeup Remover 100ml and we are not satisfied with the results at all! It doesn't remove the eye makeup smoothly as other brands. The interesting point is that i thought it was only me having bought it from Canada, but my sister has the same problem having bought it from the UK. I have no problems with other Estee lauder products as I am a loyal customer to the brand, however i do not recommend this specific product at all.

I never receive my packages and when I call and they resend it never contains the full order. What is going on?? I’ll order from Dillard here on out. The customer service ppl are very sweet. I have no complaints there.

Per my email today: On 5/21/2024 I recd an email from Estee Lauder confirming the above order. I saw the email 2 hours after the order was placed and immediately called the EL customer care line to advise that it was not me who placed the order. My account number, and credit card was compromised, and a different shipping address was added to my account, and used for the order. The rep I spoke with advised that she was escalating and someone would call me within 24-48 hours. I immediately canceled my credit card, and changed my EL password. I never rec’d a call back from Estee Lauder. On 5/24/2024 I rec’d another email indicating that this order (not placed by me) was being shipped to the false shipping address. Again, I immediately called the customer service line, and advised what had happened, and that the shipment should not go out, as I had cancelled my card and it would not be paid for. Again, I was advised that an escalation would be made and someone would call me back in 24-48 hours. That never happened. Coincidently, the next day I rec’d another email from Estee Lauder that there was a problem delivering the order to the false address, and the order would be delayed a few days. Again, I called and went through the same process. A few days later, I rec’d an email that the order was delivered to the fake address – I week after my initial call. On 6/2, I tried to order moisturizer. I wanted to take advantage of the gift. I rec’d the gift earlier this month, and really enjoyed it. I was having a problem ordering. Tried online chat with no results, ending up calling the 800#. I spent @50 minutes with Shequoia (sp?) who was trying very hard to help. She and I tried everything to get the order through - both of us were receiving a generic error messg …tried a different credit card, tried to set up a new account, tried to order as a guest, tried to pay via link…nothing worked. I told her about what had happened a couple weeks back, and asked if that could be this issue. She indicated that there were no notes on my account indicating so…and she opened the case number referenced at the top of this email. And told me someone would call me back. Again that never happened. On 6/3, I called again and spoke with Alicia as I was getting concerned as the gift offer was running out. Went through the same story with Alicia. After being placed on hold a couple times, and consulting with her supervisor, she did advise me that she thought that since my account is compromised, I am not able to order anything…and opened the second Case # referenced above. She also advised someone would call me back. That has not happened. I have sent a chat through Facebook messenger, and was advised that someone would call me back. To recap the above: • Estee Lauder was unable to catch a security issue. How was someone able to access my account in the first place? • I went above and beyond to advise you that the order placed was not placed by me and would not be paid for, 1 week before the order was shipped. • Estee Lauder was unable to stop the order. Per EL policy - A customer has 1 hour to stop/correct an order before it goes to processing. Since I did not place the order, It’s unrealistic to expect that I would catch this within an hour – I did catch it in 2 hours which is pretty quick. • Estee Lauder advised multiple times that someone would call me back. Nothing. • I am now unable to purchase anything from your site, despite my above and beyond attempts to resolve. And when I was trying to order from your site, why weren’t the 2 reps able to see what was causing the issue? After years of using/loving your products, I’m left confused on what to do next. I had a similar issue back in November which took weeks to resolve. I’m struggling with your Business Model which appears to have changed over the past year. Can anyone help? Or are you okay with losing a loyal customer? Thank You.

I have ordered twice now from esteelauder.com and I have been fooled by a bait and switch tactic both times. They promise a free full sized product when you spend over a very high threshold then they never send the product. I’ve had to call customer service 8 times and they pretend to listen and care then try to send a small sample size instead. Very dishonest.