Estée LauderReviews of esteelauder.com

I am writing to express my disappointment with the service I experienced at your Amsterdam Bijenkorf counter. Four months ago, I purchased a cream and was offered a complimentary facial treatment as a gift. However, on the day of my appointment, I received a call stating I needed to purchase two products to receive the treatment, or my appointment would be cancelled. As a loyal customer, I cannot understand why I am being asked to pay again for something that was presented as a complimentary gesture. This misleading practice is not acceptable for a high-end brand like Estee Lauder. Furthermore, two friends who had the same offer faced the exact issue, which indicates a recurring problem. It’s not about the cost, it’s about honoring commitments and showing respect to loyal customers. I hope this issue will be taken seriously and addressed promptly.

I had the pleasure of speaking to Mei today at the Southampton boots counter (10/12/24) and trust me I have a lot to say! I have never shopped or bought anything from Estée Lauder, so coming in I wanted to get both my mum and my sister something lovely for Christmas and let’s say I wasn’t disappointed. Not only was I greeted with amazing customer service thanks to Mei, but she really took the time to explain how each product works and the benefits to them. She took the time to ask open ended questions, asked about skin tone, colours that my mother usually wore and how she would be using the lipstick to make sure that it would be a perfect gift… I can honestly say I’ve come away with amazing gifts for my mother and sister. Not only that Mei explained more about the company and how profits go to charities, money goes out to help other women in need and how the creator of the brand would go out and get a lipstick for his wife! Everything she explained not only left me feeling great about purchasing from the company, but made the company more relatable and trustworthy. I don’t know if you reward your employees but I think that Mei should at least be recognised for her hard work and dedication, she’s an absolute credit to your store and an amazing brand ambassador… if anything future employees should learn from her because there’s not a single fault I could even bring up, she was that good! Safe to say I will be coming back to buy more products and that I have been converted after hearing about more products on your line. And to Mei thank you, you said some things that really stuck with me today and truly left me with a spring in my step after feeling a bit meh!

I used the current - spin the wheel Estée Lauder promotion which added a full size mascara to my order providing I spent a certain amount. I did this but when I received my delivery note the mascara was not in the order. I made contact with Estée Lauder today who advised that as one of my items was a limited addition I was not eligible for the free gift and I couldn’t cancel the order even though it was only ordered a few hours ago and hasn’t even been despatched. Very shady business practice and not what I would have expected from Estée Lauder. Be warned. Edit: 24/12/2024 free gift initially promised has now been received.

I feel Estée Lauder should be sued & closed down ! I purchased foundations on the BF Sale , payment went off my account no confirmation email has been sent to me till this date . I’ve called they said my order hasn’t been processed! But the money is gone I called again they can’t find my payment now as I’ve asked for a refund !! This is pure bullshit !! What kind of company is this ??? !! I I would like my money back in full !!

Adventskalender bestellt und fast 2 Wochen darauf gewartet. Nach Nachfrage wann denn das Päckchen kommt, wurde mir gesagt es sei noch unterwegs. Am nächsten Tag habe ich dann eine Rückerstattung erhalten und der Adventskalender ausverkauft.

I wrote a review on here a couple of weeks ago with regarding to a promotion, I did not receive the free gift. I contacted customer services who were very helpful and advised that they would send me a full size product however have not received. Went onto EVRI website who informed me the parcel had been delivered but no tracking details were provided. Still have not received this product. Not only I was disappointed the first time but feel even more disappointed that the product promised that they would send has not received even though it says it has been delivered by EVRI. I have contacted customer services and has still not received a reply after two emails sent. Very disappointed that a company like this can’t seem to get it right especially when you have spent several hundred pounds over the years with them as a loyal customer. Why did they send me a promotion to my email address, I purchased the package and they stated that the item was now out of stock. I do feel very deceived and reluctant to purchase any further products from this company. I await their reply. A very disappointed customer, once again!

I recently had a horrible experience with Origins. I bought a lot of items on Black Friday (9am in the morning) in order to receive Black Friday gift however, my items were shipped without the gift as it turned out the gift was no longer available. I contacted customer service to complain and ask why I didn’t get the offer and they said it sold out earlier that expected. Over the next days, the company continued to advertise this promotion and knowingly mislead customers who subsequently all must have had the same issue. I understand you can run out of stock but continuing to run & advertise the offer (incl. showing the product in your basket) despite lack of stock feel like a very irresponsible way to drive your business.

Ich habe meine Bestellung von 2 Artikeln vollständig retourniert, ein Artikel entsprach nicht der Beschreibung. Dies gab ich als Retourengrund an. Es erfolgte zunächst eine Teilrückerstattung, nachdem ich mich per Whatsapp an den Kundenservice wendete und die Sachlage erklärte bekam ich auch für den zweiten Artikel per Mail die Gutschrift - jedoch nicht beim Zahlungsdienstleister. Der Betrag wurde mir abgebucht, seit Wochen warte ich auf die Rückerstattung via Paypal und werde wiederholt vertröstet. Bin sehr enttäuscht von diesem unlauteren Gebahren.