Estée LauderReviews of esteelauder.com

After over 20 years as a loyal Aveda (owned by Eatee Lauder) customer I’ve had enough! Over the years they’ve discontinued my favourite products, scalp benefits & colour conserve, and replaced them with inferior, more expensive products. I’m guessing it won’t be long until Shampure gets the chop too?! But the final straw has been the experience of my last online purchases, a problem with the system meant that I was not offered my free product on checkout. I had to spend hours waiting for a customer service agent to respond to the online service and/or the WhatsApp service, to get my free product, which I did eventually receive. I then ordered my rewards products, but only received one item, another long wait for a response from customer services who dutifully advised that my missing product would be despatched. When I received a delivery notification knowing no such delivery had occurred at my address, I found out it has been despatched to address unknown to me in a completely different part of the country🤦‍♀️ More hours waiting for customer services to respond, I wonder if I’ll ever receive the item 🤷‍♀️ So I’ll give up and move on, I can do without the hassle and the continuing disappointment. How can such a big organisation like Eatee Lauder get the absolute basics wrong ?! But from the many complaints I’ve read the organisation clearly does not care about the criticism!

I bought a mini travel treasure perfume set of 4 valued at 42.00 and all four of the perfume s must have been old because none of them had any smell they should have had the wonderful smell that Estee lauder always have had in the full size versions they have offered customer service is a joke I won't be buying from the company again and one more issue if a customer spends 130.00 dollars you would think they would at least send some samples of perfumes that are NOT stale

Pésima. Con su marca comprada Darphine. Se pierde un pedido efectuado 11/11/2025 y aún nadie ha respondido. Número de orden: 6935310219. Nunca ha sido entregado. Ellos no responden. Atención al cliente no responde. Pesimo.

Their deliver provider lost my parcel (Evri) and Estee Lauder told me it would take 5 to 7 business days to resend, which is far too long. I have waited and had no confirmation it has been resent and it is now 10 days since i should have received the original parcel. I have no product and they have made it my problem. I have now been waiting for an hour for an agent to speak to me. Disgusting customer service, I have wasted so much time trying to resolve this and they have made what should their problem, mine.

I wish I had read this site before ordering. My first order was satisfactory. I had no idea that EL used a service called AxleHire/Jitsu to deliver my packages. The second order was an aggravating and disappointing ordeal. EL customer service (or shall I say “NoService” Service) filled me with varying order policies. These CS reps have got to be a 3rd party! I sent 4 hours between 5 calls to Estée Lauder reps and 3 calls to the carrier. EL says to is my responsibility to contact the carrier who delivers the packages. What a crock of sh**t! EL did not know where or if my package was enroute. I was not allowed to cancel the order because they said it was “in transit”. The carrier, Jitsu, could not find the order so I was clicking on the link and the standard and aggravating “IN PROCESS” status was given to me. I don’t care how good the deals are on Estée Lauder website. I will just go to Nordstrom or Macys to pick up my items in the future. Save yourself some headache! It should be noted that EL laid off 7000 employees. I was trying to help the company but as the saying goes,”The road to HELL is paved with good intentions.”. Buy at your own risk from this company.

Estée Lauder Boots Dundrum Was not helpful. Too busy talking to another counter person about the weekend

DONT ORDER FROM HERE!! The first time I ordered foundation, they sent the wrong color. Had to send it back and wait for the right color to be sent. This time, I opened the box, and there was NO foundation in it!! (Are they serious!) The first customer service lady was NO help at all. Didn’t know how to fix the problem. The second time I called, I got a gentleman that was able to have them re-ship the foundation. So now I have to wait ANOTHER 5-6 days for the foundation to come! (They should have overnight this to me—but said they have no means to do that.) THIS IS MY LAST ORDER THEM! I will buy my products from Macy’s online.

Auf der Website wurde eine Zugabe mit vier Luxusproben ausgelobt. Stattdessen kam als Ersatz eine andere Zugabe mit 3 Proben (Creme, Lipliner und Lippenstift-Mini) in den Warenkorb. Leider fehlte dann aber der Lippenstift in der Lieferung, womit ja auch der Lipliner unbrauchbar wird. Am Telefon wurde mir gesagt, die Zugabe wäre so nicht mehr lieferbar. Eine Alternative wurde mir auch nicht angeboten. Ich könnte meine komplette Bestellung zurücksenden oder einen Preisnachlass für meine nächste Bestellung erhalten. Sehr kundenunfreundlich und wenig kulant, wie ich finde. Bei so hochwertiger und teurer Kosmetik eigentlich eine Frechheit. Sehr schade.