Estée LauderReviews of esteelauder.com

Estee Lauder has really damaged the perfume industry. They are notorious for purchasing other companies and then ruining the brand after the buyout. They have ruined the Kilian perfume. They have deleted great fragrances, and watered down others. They have corporatized women's perfume and ruined the industry. Awful.

@🌸Ezikeno🌸: I paid a total of $140 yesterday but did not get the full size mascara, hand cream or full size best seller. This is not right!

I’m a faithful purchaser of double wear foundation and have recently purchased their supposedly new and improved Matt foundation. It’s not improved, it’s awful 😞 it rubs off, feels sticky and clammy on my face. Each time I go to rub my face, it crumbles under my fingers. I’ve started developing small white heads on my face in 72 hours and in all honesty, my face feels dirty. Who am earth gave this the thumbs up in testing, it’s not Matt and extending the wear by another 12 hours is a joke. It took me years to find the perfect foundation and I already spend a lot of money on Estée Lauder products to make sure my face is looked after so the extra skin care benefits have totally ruined it for me. If there’s anyone out there that can recommend a foundation that’s comparable to the original formulae, I’m all ears as my last hope is ordering a years supply from a site selling the older formulas to save my sanity.

Expensive but quality is there. Advanced Night Repair is worth the hype. Not for every budget

I have thought highly of Estée Lauder Stay In Place for many years now. Their customer service was great helping me as my complexion had paled as I aged a little and as I lived about 50 miles from any shop that would test my colour. I couldn’t fault them at all. However, the postage system seems to have changed recently, so to return a product I have to travel 23 miles to the nearest Yodel drop of centre because there is no alternative. I wouldn’t mind if I was returning as my own decision but as the concealer doesn’t actually match the foundation that it should it is Estée Lauder’s fault for saying on the website that the colour of concealer would match my foundation when it does not. I will now have to stop buying other items from Estée Lauder because I cannot return items.

Very disappointed. When I realised that my parcel was stolen by Evri, I contacted them. They replied that I needed to wait for 14 days. They don't put the customer first. After 14 days, the customer service replied that they couldn't sent me a replacement because the products were out of stock!I was mentally stressed because I needed the products.

The worst experience for Estée Lauder customer service. NEVER BELIEVE THAT THEY PUT THE CUSTOMER FIRST. When I contacted them after my packages were stolen, I got the rudest and most cruel response. I lost my packages and also was mentally hurt by their so-called supervisor.

I placed an order and never received the products. After contacting customer service, the items were reshipped, but one product was missing because it had been discontinued. Unfortunately, I was never informed of this upfront. What made the experience worse was having to call three separate times just to finally get a refund for the discontinued item that was never shipped. If your order has any issues, good luck getting it resolved—it takes a lot of time and effort. If you still want Estée Lauder products, I strongly recommend not ordering directly from their online store. There are too many headaches when something goes wrong. You’re better off buying from stores like Macy’s or Nordstrom, where customer service is much better. At this point, I’m not even sure I’ll continue buying their products. There are plenty of other brands out there that are better priced and offer great customer service. Think twice before spending your hard-earned money.