Eskute USReviews of eskute.com

Efficent, knowledgeable, friendly customer service, very much appreciated the response time, via email.

Bike is an absolute waste of money. Could not even handle a drop of water. I replaced the screen last month and it happened again. Eskute rtx is garbage. Don't buy it the build quality is horrendous.

Jill from customer service was fast and helpful. I emailed letting them know the 2 bikes arrived as expected, and went together well, but we were missing the helmets we anticipated getting with the bikes. Jill advised they were shipped separately, and provided tracking info for them in the same email. Thanks for the quick reply!

Jill assisted me with a battery issue that was under warranty and she has been very helpful and responsive. Overall the Eskute bike we purchased was delivered last year in great condition, no problems assembling and has been enjoyed over the past 8 months. Highly recommended!

I bought the trike and had an issue about noise from the differential and handling characteristics likely affected by same. Customer service was excellent and offered repair, replacement, or refund in full. They were very helpful and courtious. Refund came very quickly and I was very impressed. An excellent company that stands by their product.

I was hesitant to buy bike without first being able to test ride. I emailed the company and received a quick response from Jill. The email ease my concerns with an easy return process, coupled with many reviews of satisfied customers.I completed my purchase. I thought that I had ordered the accessories, I reach out the company and they explain to me that I bought an upgraded bike, the upgrade was not the accessories. Jill was courteous and cooperative and offered me other options. This is a solid box and easy to put together for a 69 year old female.

Zhou helped me and so far very happy with service! Thanks again!

I did a lot of research and saw the M200 Plus getting high ratings online, so I decided to pull the trigger. I’m glad I did. The frame quality is top-tier—it feels rugged and well-built, not like some of the cheaper stuff you see out there. Performance-wise, it’s been great, and honestly, I just love being out on it. The real standout for me was the customer service. I had a warped rotor early on and contacted them, but they were out on holiday. I didn't want to wait to ride, so I just ordered some replacements from Amazon. When they got back to me, they offered to reimburse me for the cost of the rotors. I told them I’d actually broken my horn switch and asked if we could just swap the credit for that instead. They sent the $40 part out for free, with no hassle. Their support person, Zhou, took great care of me. It’s one thing to make a good bike, but seeing a company actually stand behind their product and work with the customer like that is rare. Highly recommended.