Eskute USReviews of eskute.com

Tina from Eskute, customer service helped resolve our broken rear suspension issue without any hassle. She did an excellent job of providing us with the replacement part and its attachment’s free of charge. I strongly recommend buying an Eskute E.Bike without and hesitation and will definitely recommend to friends and family. Thank you so much, Tina! Kanat Ozturk Apple Valley U.S.A.

I ordered the Mini Nova Bike for my 11 year old son. The bike arrived quickly and wasn’t too bad to put together. The instructions aren’t great but YouTube saved the day. I had one small issue that I contacted customer support about. I dealt with Zhou and it was a great experience. Zhou took care of the issue promptly and was in constant contact with me. My son hasn’t used the bike yet (his birthday is coming up) but I can’t wait for him to try it. I am sure I will have fun on it too. It’s a solid bike and a worthy purchase.

I had to purchase a new motor for my Eskute C300 SO. After calling costumer service I was told someone from warehouse would contact me through email. A few days later I was contacted by Jenny who helped through the ordering process. Her responses to my emails was very timely and helpful. From first contact to receiving my order was just over 2 weeks.

Where to start - these bikes are awesome for the price we paid. These are well made, solid bikes. When we first received them (well packed by the way), we had one minor problem with the screen of one bike. Eskute CS replied quickly to my inquiry and sent out the needed item ASAP. Their troubleshooting solved the problem and we’ve not had any issues since. The bikes ride great. They are comfortable and easy to ride. They are heavy (expected of an electric trike), but manageable. Assembly was straight forward and the directions easy to understand. I never needed to open the video “how to” link. All and all, these were a great investment. I can see many years of use and the bikes will still retain retail value - maybe not battery wise with new technology. Highly recommend this company and their products!

Bikes are awesome. Amazing quality for the price. Sturdy, easy to operate and ride. Mark has provided excellent customer service. By far the best from a company.

The Eskute nova X is a great bike to start out on. It has perfect power for an acreage. They also have a wonderful support team that actually cares and works hard to satisfy customers. They have an amazing warranty program that they actually honor. A big thanks to Jade for helping me out and getting me back on the road after a minor issue.

What made it really great was receiving my bicycle and being able to build it quick and use it almost straight out the box. And it’s easy to modify to your liking too so which I like I did also have some issue that had happened due to my own dumb self, and customer service was really helping in getting me the part I needed that broke especially Jill from customer service. Super helpful and pretty fast responses considering it being during some of the busiest times of the year and was able to fix up the bike thanks to him!

I thought the battery was not working. Customer service got back to me right away and worked with me on trouble shooting the problem. I hade not installed battery correctly. Eskute gets an A+ for customer service.