ErsanailsReviews of ersanails.com

Response from ErsanailsAug 18, 2025

We were thrilled to receive your kind praise for our products—your recognition of our nail designs and quality means a great deal to our entire team. It’s feedback like yours that keeps us passionate about crafting pieces that meet (and exceed) our customers’ expectations. We also want to share an important update with you: to ensure every order reaches our customers on time, we are now strengthening our inventory management processes—this includes more frequent stock checks, optimizing stock replenishment cycles, and closely coordinating with logistics partners to minimize delivery delays. We hope this improvement lets you enjoy a smoother shopping experience with us in the future. If you have any other thoughts or needs down the line, please feel free to reach out anytime.

Response from ErsanailsAug 18, 2025

Your praise means the world to us and serves as a great motivation for our entire team. We always strive to offer the best products and services, and it's rewarding to know that our efforts have met your expectations. If you have any further needs or suggestions, please don't hesitate to let us know. ❤️

Response from ErsanailsAug 18, 2025

Your praise means the world to us and serves as a great motivation for our entire team. We always strive to offer the best products and services, and it's rewarding to know that our efforts have met your expectations. If you have any further needs or suggestions, please don't hesitate to let us know. ❤️

Response from ErsanailsAug 19, 2025

Please accept our sincere apology for the inconvenience caused to you regarding your order. We deeply regret any disruption this may have brought to your experience. Moving forward, we will significantly strengthen supervision throughout both the order fulfillment (shipping) and in-transit processes. Our goal is to eliminate delays and ensure all products are delivered to you precisely on time. Thank you sincerely for your continued trust in our products. Your patience and understanding mean a lot to us as we work to improve our services.

Response from ErsanailsJul 30, 2025

Hi Meg, We’re so sorry to hear that your nails didn’t stay on as expected after applying them. That must have been frustrating, and we completely understand your concern. If you’re open to it, we’d love to help! You can find helpful tutorials on our Instagram page, where we walk through each step of the application process. Proper prep and application technique—especially when using sticky tabs—can make a big difference in how long they last. Here’s our Instagram: @ersanails And if you ever need one-on-one help or have questions at any point, please don’t hesitate to reach out to us at [email protected]. We’re always here to support you.💗 Warmly, Customer Service Manager Ersa Nails

Response from ErsanailsJul 30, 2025

Hi Nadia, I’m really sorry to hear that your experience with our Customer Service didn’t meet your expectations. That’s definitely not the kind of impression we want to leave. Please rest assured that all our replies are written by real team members — we follow certain guidelines during training to ensure consistency, but we absolutely never intend to sound dismissive or robotic. I’m genuinely sorry if it came across that way. Regarding your order, I’ve just requested your information. When you have a moment, could you please share your order number and email address with me? I’d love to help check what’s going on and sort things out for you as soon as possible. Again, I’m truly sorry for the inconvenience. I’ll also pass along your feedback to our team so we can keep improving our service. Warm regards, Customer Service Manager Ersa Nails

Response from ErsanailsAug 18, 2025

We were truly delighted to receive your kind praise for our products—your recognition of our designs, quality, or craftsmanship means a great deal to our entire team. It’s feedback like yours that keeps us passionate about delivering items that live up to your expectations. To enhance your future shopping experience, we’re taking concrete steps to improve our logistics: we will strengthen the management of our shipping processes (from order fulfillment to coordination with carriers) and boost the transparency of delivery timelines (e.g., providing clearer estimated delivery windows and real-time shipment updates). Our goal is to significantly increase the rate of on-time deliveries, so you can receive your orders more reliably.

Response from ErsanailsAug 18, 2025

We sincerely apologize that our product has caused you an unpleasant experience—this falls far short of the quality and usability we promise, and we deeply regret any frustration or inconvenience it has brought you. There's a tip for using sticky tabs. Before applying the nails on, please make sure that the nail bed is dry and filed down. This step is crucial for a strong bond. You can check out this video for a helpful guide: https://www.instagram.com/reel/DCzJiHhvZsQ/ Then, you may use the blow dryer to heat up the sticky tabs for 10 seconds and apply the nails on. This can help it stay longer! When using sticky tabs, we recommend applying the press-ons at a 45-degree angle and pressing down for about 15 seconds. After application, it's best to avoid any contact with water for at least 2 hours to ensure the tabs adhere properly. If this solution does not resolve the problem for you, could you please share your order number and the email address linked to your order? Our team will quickly locate your order information, fully understand the issue, and proactively reach out to you with targeted solutions to handle the matter. Thank you for your patience and willingness to let us make this right. Please feel free to contact us anytime if you have additional questions.