Ersanails Reviews | Read Customer Reviews of ersanails.com

Ersanails Reviews | Read Customer Reviews of ersanails.com

Ersanails reviews

136 approved reviews, newest moderated first

Freya S.
Jun 20, 2025
Sloooooow postage - but good nails
It's been 10 days since I ordered and I've had no updates on my order. On shop, the order is showing as "preparing shipment". Ironically, they've been advertising using the words "just in time for your holiday"... maybe if the holiday is in December. Spending £70 on press on nails isn't much use if they don't arrive. Edit: The nails took 21 days to arrive but I actually think they are great. I got two sets of nails and the ProTouch Kit Premier. I don't recommend buying without the ProTouch because the UV is what helps them stay on for so long. I've had them on for 6 days now, and have only had two pop off. These were easy enough to reapply with the UV light - as long as you don't lose them! Overall I'm happy and will probably purchase again. I've had lots of compliments on the Cat Eye CO1
Response from ErsanailsAug 20, 2025
We always strive to offer the best products and services, and it's rewarding to know that our efforts have met your expectations. We are currently optimizing and strengthening our shipping process management—from inventory checking to logistics coordination—to ensure that all future orders can be delivered strictly on time, and we will do our best to avoid similar situations.
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Anne-Elisabeth G.
May 29, 2025
Bad product, worse customer service
The nails do not work at all, they lasted less than a day for me, even after carefully following the instructions. I emailed for a refund (I bought 3 sets but only used 1 so wanted to return 2) and they were incredibly unhelpful, resending instructions over and over again and refusing any type of refund. Avoid at all costs, it's a waste of money.
Response from ErsanailsAug 20, 2025
We are truly sorry that you had an unpleasant experience with our service—this falls short of the standard we strive to provide, and we take full responsibility for the frustration caused. As a follow-up to resolve your concern promptly, our team has already reached out to you, requesting relevant images of the issue. These materials will help us verify the details accurately and implement an effective solution without delay.
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paige M.
May 17, 2025
doesn't work
i have tried the tabs and the glue with the blue light. i thought it sounded so cool and i loved that i would be able to take them off or on anytime but they didn't even last a couple of days. sometimes the blue light and glue method literally doesn't work at all and the nail won't stick down. save your money traditional mail glue for the win.
Response from ErsanailsAug 20, 2025
There's a tip for using sticky tabs. Before applying the nails on, please make sure that the nail bed is dry and filed down. This step is crucial for a strong bond. You can check out this video for a helpful guide: https://www.instagram.com/reel/DCzJiHhvZsQ/ Then, you may use the blow dryer to heat up the sticky tabs for 10 seconds and apply the nails on. This can help it stay longer! When using sticky tabs, we recommend applying the press-ons at a 45-degree angle and pressing down for about 15 seconds. After application, it's best to avoid any contact with water for at least 2 hours to ensure the tabs adhere properly. If you choose our Solid Nail Glue Gel, here are some important tips to ensure optimal application: 1. UV Lamp Usage: When using the UV lamp to cure the Solid Nail Glue Gel, please ensure the lamp is in close contact with the surface of the nail. The curing time should be at least 120 seconds. For the best results, we recommend curing the nails from different angles, with each angle receiving at least 120 seconds of exposure. 2. Amount of Glue Gel: Use an appropriate amount of Solid Nail Glue Gel. Applying too much can negatively affect the adhesion and curing process. A small, adequate amount will provide the best hold. To ensure your concern is fully addressed, we’d like to check in: has your issue been resolved at this point? If it remains unresolved, please feel free to share your relevant details (e.g., order number, problem description) with us via this email. Once we receive your information, our team will reach out to you promptly to assist with troubleshooting and find a solution.
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Trust Pilot U.
Mar 28, 2025
Terrible product, terrible customer service
Bought the nails in large. They only sell 10 nails, one for each nail.. the sizing was totally wrong, most were too small for me, others were the correct size. I emailed to request a refund, they refused to do so even though the nails had not been used.
Response from ErsanailsAug 20, 2025
We sincerely apologize for the inconvenience you encountered recently—this is not the smooth experience we aim to provide for our customers, and we feel regretful for any frustration caused. To ensure your concern is fully addressed, we’d like to check in: has your issue been resolved at this point? If it remains unresolved, please feel free to share your relevant details (e.g., order number, problem description) with us via this email. Once we receive your information, our team will reach out to you promptly to assist with troubleshooting and find a solution.
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Katie T.
Mar 11, 2025
Take along time to receive the order
Took a long time for them to ship out order. Took them 3 weeks to ship out the order, but after that it’s 6 business days to receive it . I think they are still small business and have a hard time keeping up with the amount of orders they get. Customer service takes a couple days to respond.
Response from ErsanailsAug 20, 2025
We are writing to sincerely apologize for the delay of your order. This unexpected hold has caused inconvenience to your experience, and we feel truly regretful for falling short of your expectations. We are currently optimizing and strengthening our shipping process management—from inventory checking to logistics coordination—to ensure that all future orders can be delivered strictly on time, and we will do our best to avoid similar situations.
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loren
Jan 6, 2025
Nails do not last longer than a day or two
Nails are pretty, but the Nail glue does not work correctly! the nails will fall off after one day, even if you bought the extra gel for „longer wear“. Then I cleaned the Nails with alcohol as they said and they shrunken to a different shape and now they’re unusable. Waste of money
Response from ErsanailsAug 20, 2025
We sincerely apologize for our delayed response to your previous inquiry—this does not meet the service standard we strive to provide, and we regret any extra inconvenience this may have added to your experience. To ensure your order concern is fully resolved, we’d like to check in: Has the issue with your order been addressed at this point? If the problem remains unresolved, please feel free to share relevant details (such as your order number, a brief description of the issue, or related screenshots) via this email. Once we receive your information, our team will reach out to you promptly to assist with troubleshooting and find a satisfactory solution. Thank you for your patience and understanding. We highly value your trust and are committed to making things right for you.
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Penelope W.
Nov 15, 2024
Good and fast customer service
From what I have experienced their costumer service has been really great and really sweet. As I'm experiencing a problem with my delivery service in my country I hope this continues cause the responses has been good 10/10
Response from ErsanailsAug 20, 2025
Your praise means the world to us and serves as a great motivation for our entire team. We always strive to offer the best products and services, and it's rewarding to know that our efforts have met your expectations. If you have any further needs or suggestions, please don't hesitate to let us know. ❤️
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Karla D.
Oct 5, 2024
They delete comments from instagram
The nails are very pretty but the customer service is terrible and takes away from the business. They will not respond to emails, dm’s or messages sent through the shopify app. They also delete comments from their instagram.
Response from ErsanailsAug 20, 2025
We sincerely apologize for the inconvenience caused by our delayed response. This occurred due to occasional glitches in our system, which disrupted the timely handling of messages—and we regret falling short of the smooth service experience you deserve. We also want to clarify an important point: we will never delete customer comments. If you encountered an issue where a comment seemed unavailable, it is likely caused by a technical problem . Rest assured, we take these system and service gaps seriously. Our team is already working to optimize the system, address these occasional glitches, and prevent similar delays or technical issues from happening again.
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