ErsanailsReviews of ersanails.com

Response from ErsanailsOct 12, 2026

Thank you for taking the time to share your feedback. We truly appreciate your support and we’re glad to hear that you’ve enjoyed many of our nail sets and found them to be beautiful and high quality. We’re truly sorry to hear about your recent experience and we sincerely apologize for any disappointment caused. We would like to clarify that all Ersa Nails press-on nails are designed by our own designers, handcrafted by our professional nail artists, and carefully packed and shipped directly by our own team. We do not outsource our production or use third-party drop shipping. Each set of press-on nails is made with great care, and our nail artists dedicate significant time and effort to creating every piece. Since each set is handmade, there may occasionally be slight variations between different sets due to the individual craftsmanship. However, every order goes through our quality inspection process before being shipped to ensure it meets our standards. We truly appreciate your support and your previous purchases with us. We will continue to put more care and effort into creating high-quality press-on nails for our customers. We hope to have the opportunity to welcome you back again in the future. If you have any further concerns or questions, please feel free to contact us via email. We’ll be more than happy to assist you and help address any issues.

Response from ErsanailsAug 18, 2025

We sincerely apologize for the delayed response to your previous inquiry—this was caused by an unexpected system issue on our end, and we deeply regret any uncertainty or frustration this may have brought you. First, we’d like to check in with you: Have you received your order successfully? If you have not yet received the package, could you please share your order number and the email address linked to your order? This will allow our team to quickly locate your shipment details, investigate the delivery status, and proactively reach out to you with updates or solutions to resolve the issue. We appreciate your patience and understanding as we work to make this right. If you have any other questions in the meantime, please don’t hesitate to let us know.

Response from ErsanailsAug 18, 2025

There's a tip for using sticky tabs. Before applying the nails on, please make sure that the nail bed is dry and filed down. This step is crucial for a strong bond. You can check out this video for a helpful guide: https://www.instagram.com/reel/DCzJiHhvZsQ/ Then, you may use the blow dryer to heat up the sticky tabs for 10 seconds and apply the nails on. This can help it stay longer! When using sticky tabs, we recommend applying the press-ons at a 45-degree angle and pressing down for about 15 seconds. After application, it's best to avoid any contact with water for at least 2 hours to ensure the tabs adhere properly. We sincerely apologize that our product did not meet your expectations—this falls short of the quality and experience we strive to deliver, and we deeply regret any disappointment or inconvenience it has caused you. Earlier, we shared a tip to address the size issue , if this method does not work for you, we want to take further action to resolve your concerns. To help us accurately locate your order, understand your specific issue, and provide targeted solutions , could you please share your order number and the email address linked to your order? Once we receive these details, our team will prioritize reviewing your case and proactively reach out to you to handle the order issue promptly. Thank you for your patience and cooperation. We are committed to making this right for you and improving your experience with us.

Response from ErsanailsAug 18, 2025

We sincerely apologize that our product has caused you an unpleasant experience—this falls far short of the quality and usability we promise, and we deeply regret any frustration or inconvenience it has brought you. There's a tip for using sticky tabs. Before applying the nails on, please make sure that the nail bed is dry and filed down. This step is crucial for a strong bond. You can check out this video for a helpful guide: https://www.instagram.com/reel/DCzJiHhvZsQ/ Then, you may use the blow dryer to heat up the sticky tabs for 10 seconds and apply the nails on. This can help it stay longer! When using sticky tabs, we recommend applying the press-ons at a 45-degree angle and pressing down for about 15 seconds. After application, it's best to avoid any contact with water for at least 2 hours to ensure the tabs adhere properly. If this solution does not resolve the problem for you, could you please share your order number and the email address linked to your order? Our team will quickly locate your order information, fully understand the issue, and proactively reach out to you with targeted solutions to handle the matter. Thank you for your patience and willingness to let us make this right. Please feel free to contact us anytime if you have additional questions.

Response from ErsanailsAug 19, 2025

We are truly sorry for the delay in delivering your order. This unexpected hold-up has likely caused inconvenience to your plans, and we feel deeply regretful about it. Please rest assured that we have taken this issue seriously. We are currently optimizing and strengthening our shipping process management—from inventory checking to logistics coordination—to ensure that all future orders can be delivered strictly on time, and we will do our best to avoid similar situations. Additionally, we would like to express our sincere gratitude to you for your recognition of our products. Your trust is a great motivation for us to improve our services, and we are committed to providing you with a better shopping experience.

Response from ErsanailsAug 19, 2025

There's a tip for using sticky tabs. Before applying the nails on, please make sure that the nail bed is dry and filed down. This step is crucial for a strong bond. You can check out this video for a helpful guide: https://www.instagram.com/reel/DCzJiHhvZsQ/ Then, you may use the blow dryer to heat up the sticky tabs for 10 seconds and apply the nails on. This can help it stay longer! When using sticky tabs, we recommend applying the press-ons at a 45-degree angle and pressing down for about 15 seconds. After application, it's best to avoid any contact with water for at least 2 hours to ensure the tabs adhere properly. If you choose our Solid Nail Glue Gel, here are some important tips to ensure optimal application: 1. UV Lamp Usage: When using the UV lamp to cure the Solid Nail Glue Gel, please ensure the lamp is in close contact with the surface of the nail. The curing time should be at least 120 seconds. For the best results, we recommend curing the nails from different angles, with each angle receiving at least 120 seconds of exposure. 2. Amount of Glue Gel: Use an appropriate amount of Solid Nail Glue Gel. Applying too much can negatively affect the adhesion and curing process. A small, adequate amount will provide the best hold. If you have any further questions or need assistance, please don't hesitate to reach out.