Parastoo M.
Poor after-order experience.
I like the nails, unfortunately the worse after order experience I've ever had, that makes you feel like you've been scammed. I ordered the nails and received a tracking number within a week, I checked it after a few days and it said the tracking number is wrong and does not exist, so I messaged them, via email and on their tiktok, and they said my order was "delivered" to the Netherlands, I live in Germany. I am still yet to receive my order, they also stopped answering me after that. update after the reply: Yes thankfully I have received my order now, I love the designs and I like the quality and the convenience, my issue is that I feel stressed out by getting the incorrect tracking number, and when I reached out via email, I didn't get any response. The glue tablets did not work for me and I lost nails in the first hour of use, but the liquid glue worked nicely, and if the after-order experience were to improve, I would order again.
Response from ErsanailsAug 18, 2025
We sincerely apologize for the delayed response to your previous inquiry—this was caused by an unexpected system issue on our end, and we deeply regret any uncertainty or frustration this may have brought you. First, we’d like to check in with you: Have you received your order successfully? If you have not yet received the package, could you please share your order number and the email address linked to your order? This will allow our team to quickly locate your shipment details, investigate the delivery status, and proactively reach out to you with updates or solutions to resolve the issue. We appreciate your patience and understanding as we work to make this right. If you have any other questions in the meantime, please don’t hesitate to let us know.