Amazing nails however the delivery is not as expect and takes significantly longer than the posted time. Overall if you are not in a hurry the nails are worth the wait
Response from ErsanailsAug 19, 2025
We are truly sorry for the delay in delivering your order. This unexpected hold-up has likely caused inconvenience to your plans, and we feel deeply regretful about it.
Please rest assured that we have taken this issue seriously. We are currently optimizing and strengthening our shipping process management—from inventory checking to logistics coordination—to ensure that all future orders can be delivered strictly on time, and we will do our best to avoid similar situations.
Additionally, we would like to express our sincere gratitude to you for your recognition of our products. Your trust is a great motivation for us to improve our services, and we are committed to providing you with a better shopping experience.
KI
Kirana
great nails
shipping took a while, but the nails arrived without a flaw and are absolutely stunning and durable! i will be buying more in the future
Response from ErsanailsAug 19, 2025
Your praise means the world to us and serves as a great motivation for our entire team. We always strive to offer the best products and services, and it's rewarding to know that our efforts have met your expectations. If you have any further needs or suggestions, please don't hesitate to let us know. ❤️
TH
Theresa
Order placed on 22 July
Order placed on 22 July
On 24 July, When I checked the status with my Tracking Number, I received an error messsge from the system.
It indicates that my order cannot be found.
I emailed ErsaNails on 24 July, but until today, there is no reply.
Response from ErsanailsJul 30, 2025
Hi Theresa,
I'm truly sorry for the delay in getting back to you. Due to some team members on sick leave recently, our Customer Service Team has been a bit short-staffed, which has unfortunately caused slower response times. We sincerely apologize for the inconvenience and the frustration this may have caused you.
I’ve just submitted a request for your information — would you mind sharing your order number and email address with us? This will help us check the status of your package as quickly as possible.
Again, I’m really sorry for the inconvenience. We’re also passing your feedback along to our team internally to help improve our service moving forward.
Warm regards,
Customer Service Manager
Ersa Nails
RO
Rose
Disappointed
The nails are beautiful, and I love each and every design you created. The quality also seemed great at first. Unfortunately, they don’t hold at all. I used the nail glue that is supposed to last up to a month, but despite careful application, one of the nails came off after just two days. I’m truly disappointed because I didn’t notice it right away and ended up losing the nail—so now the set is incomplete.
I had to wait a month for them to arrive, which is understandable since they are made to order, but sadly, beautiful nails are of no use to me if they don’t last. I actually find the founders really likeable and genuinely enjoy supporting a small business, but I’m not sure if I would order again.
Response from ErsanailsAug 19, 2025
There's a tip for using sticky tabs. Before applying the nails on, please make sure that the nail bed is dry and filed down. This step is crucial for a strong bond. You can check out this video for a helpful guide: https://www.instagram.com/reel/DCzJiHhvZsQ/ Then, you may use the blow dryer to heat up the sticky tabs for 10 seconds and apply the nails on. This can help it stay longer!
When using sticky tabs, we recommend applying the press-ons at a 45-degree angle and pressing down for about 15 seconds. After application, it's best to avoid any contact with water for at least 2 hours to ensure the tabs adhere properly.
If you choose our Solid Nail Glue Gel, here are some important tips to ensure optimal application:
1. UV Lamp Usage: When using the UV lamp to cure the Solid Nail Glue Gel, please ensure the lamp is in close contact with the surface of the nail. The curing time should be at least 120 seconds. For the best results, we recommend curing the nails from different angles, with each angle receiving at least 120 seconds of exposure.
2. Amount of Glue Gel: Use an appropriate amount of Solid Nail Glue Gel. Applying too much can negatively affect the adhesion and curing process. A small, adequate amount will provide the best hold.
If you have any further questions or need assistance, please don't hesitate to reach out.
RW
Rebecca W.
I should have been a five stars…
It should have been a five stars honestly but the process of sending it took something like 12-15 days instead of 5 (they gave me 10% to apologize tho)
But honestly I’m satisfied now that i got them !
If you stick them well it last one week or so ! (With the sticky tabs)
I came to ersa for the unique styles and wasn’t deceived ❤️✨
I loooooove them !
Thanks to ersa team ! And I might order again another style
Response from ErsanailsAug 19, 2025
Your praise means the world to us and serves as a great motivation for our entire team. We always strive to offer the best products and services, and it's rewarding to know that our efforts have met your expectations.
We are currently optimizing and strengthening our shipping process management—from inventory checking to logistics coordination—to ensure that all future orders can be delivered strictly on time, and we will do our best to avoid similar situations.
SE
sarah E.
Beautiful nails but hard to stay on the nails
The nails are beautiful and of good quality. But i've tried many of their glue or pads and they are not really resistant. You can actually wear them for a week.
Response from ErsanailsAug 18, 2025
There's a tip for using sticky tabs. Before applying the nails on, please make sure that the nail bed is dry and filed down. This step is crucial for a strong bond. You can check out this video for a helpful guide: https://www.instagram.com/reel/DCzJiHhvZsQ/ Then, you may use the blow dryer to heat up the sticky tabs for 10 seconds and apply the nails on. This can help it stay longer!
When using sticky tabs, we recommend applying the press-ons at a 45-degree angle and pressing down for about 15 seconds. After application, it's best to avoid any contact with water for at least 2 hours to ensure the tabs adhere properly.
If you choose our Solid Nail Glue Gel. Here are some important tips to ensure optimal application:
1. UV Lamp Usage: When using the UV lamp to cure the Solid Nail Glue Gel, please ensure the lamp is in close contact with the surface of the nail. The curing time should be at least 120 seconds. For the best results, we recommend curing the nails from different angles, with each angle receiving at least 120 seconds of exposure.
2. Amount of Glue Gel: Use an appropriate amount of Solid Nail Glue Gel. Applying too much can negatively affect the adhesion and curing process. A small, adequate amount will provide the best hold.
If you have any further questions or need assistance, please don't hesitate to reach out.
LO
Lola
Just awesome best nails I ever had
My package arrived as expected 2-3weeks after ordering it said 5 business days to create and 5-7 business days to send and was very on point for the description.
I received the package but without an e-mail notification.
The support team reached out to me 2 days later (after package arrival)because they worried that I met didn’t receive my order.
And I just started wearing one of my nail sets with flowers petals and I’m Totally enchanted I can’t stop looking at them they are soo pretty/beautiful.
I was really sceptical because these nail stickers never worked for me so I ordered the pro kit. And it is the best I have ever tried it’s like freshly made salon nails. Just make sure you charge the pen first. (I did not at first and was hella confused at my first try)
All in all a really awesome experience the whole packaging of the items as well.
Definitely will order again
Extremely satisfied:)))
Response from ErsanailsAug 18, 2025
We were thrilled to receive your kind praise for our products—your recognition of our nail designs and quality means a great deal to our entire team. It’s feedback like yours that keeps us passionate about crafting pieces that meet (and exceed) our customers’ expectations.
EL
Eline
The nails are absolutely amazing!
The nails are absolutely amazing! They are good quality, strong and the design on them look just like I've been to a salon.
The contact between the business and customer is also great, I had a question about my order and I got a reply within a few hours. 10/10 will order from them again!
Response from ErsanailsAug 18, 2025
We were thrilled to receive your kind praise for our products—your recognition of our nail designs and quality means a great deal to our entire team. It’s feedback like yours that keeps us passionate about crafting pieces that meet (and exceed) our customers’ expectations.
