ErsanailsReviews of ersanails.com

Response from ErsanailsAug 18, 2025

We were thrilled to hear that you love our products—your support and appreciation mean the world to our team. Knowing our nail sets have brought you joy is what drives us to keep crafting thoughtful, beautiful pieces. If you ever have thoughts on future designs or need help with your current set, feel free to reach out anytime. Thank you again for choosing us. Here’s to more lovely moments with our nails!

Response from ErsanailsAug 18, 2025

We were thrilled to hear that you love our products—your support and appreciation mean the world to our team. Knowing our nail sets have brought you joy is what drives us to keep crafting thoughtful, beautiful pieces.

Response from ErsanailsAug 18, 2025

We were thrilled to hear that you love our products—your support and appreciation mean the world to our team. Knowing our nail sets have brought you joy is what drives us to keep crafting thoughtful, beautiful pieces.

Response from ErsanailsAug 18, 2025

We sincerely apologize for the delayed response to your previous inquiry—this was caused by an unexpected system issue on our end, and we deeply regret any uncertainty or frustration this may have brought you. First, we’d like to check in: Have you received your order successfully? If you have not yet received the package, could you please share your order number and the email address linked to your order? This will allow our team to quickly locate your shipment details, investigate the delivery status, and proactively reach out to you with updates or solutions to resolve the issue. We appreciate your patience and understanding as we work to make this right. If you have any other questions in the meantime, please don’t hesitate to let us know.

Response from ErsanailsAug 18, 2025

If you find the nails to be slightly too small, we recommend using a hairdryer to gently heat the nail piece. After warming it, press down on the nail for 10-15 seconds. This should help expand the nail piece slightly to better fit your nails. You also can refer to this video on our Instagram: https://www.instagram.com/reel/C_lPTSXvlCC/ We’re truly sorry to hear our product didn’t work as expected for you—this is not the experience we want to deliver, and we deeply regret any frustration or inconvenience it has caused. To help us fully understand the issue and provide targeted support , could you please share your order number and the email address linked to your order? Once we receive these details, our team will quickly locate your order information, review your case, and proactively reach out to you to resolve the problem promptly.

Response from ErsanailsAug 18, 2025

We were thrilled to hear that you love our products—your support and appreciation mean the world to our team. Knowing our nail sets have brought you joy (whether through their designs, quality, or how they make you feel) is what drives us to keep crafting thoughtful, beautiful pieces.

Response from ErsanailsJul 30, 2025

Hi Myriam, We’re truly sorry to hear that the UV lamp you received isn’t working properly. Please accept our sincere apologies for the inconvenience. Due to some of our Customer Service Team members being out sick recently, our response time has been slower than usual. We're really sorry for the delay and for the less-than-ideal experience this may have caused. Please rest assured that we respond to every message as soon as we see it. We’ve already requested your information — if you could kindly provide your email address, we’ll look into your order right away and arrange to send you a replacement UV lamp. If you have any questions at all, feel free to reach out to us at [email protected]. Thank you again for your patience and understanding. Warmly, Customer Service Manager

Response from ErsanailsAug 18, 2025

We were truly delighted to hear you love our products—your support is the greatest motivation for our team to keep refining our nail designs and quality. Knowing our pieces have brought you joy means a lot to us. As we strive to make our products and service even better, we’d be incredibly grateful for your insights: if you have any suggestions (whether on designs, sizing, accessories, or even our shopping process), please don’t hesitate to reach out. Your feedback will directly help us improve and create a better experience for you and other customers.