ErsanailsReviews of ersanails.com

I ordered them weeks ago, they told me after two weeks they didn’t have all the nails. I bought them for a holiday with loads of notice. I have since been on a two week holiday and been back for 6 days - I still don’t have them! I asked 3 times for a refund!!!! Then I asked them is this a scam?! Today apparently they have shipped - I have asked for a refund with no reply from Sky. Shocking service!!

I want to start off by saying I really had high hopes for this company from the get-go. I was excited to support a small, women-run business and felt confident in doing so. To set the scene, my best friend of 15+ years and I are from Australia, so we fully expected a bit of a wait for shipping. We were totally okay with that. We thought we’d done a ton of research beforehand and felt this was a safe investment. In hindsight, for a company we didn’t know personally, we probably went a bit overboard... but when you're spending over $750 AUD on press-ons, you’d expect a certain level of care and customer service. We placed our order in mid-June, and about a week later, we got a notification that there would be a delay due to manufacturing and material issues. Totally understandable. I even added glue tabs to my order via email around that time, and that was sorted pretty quickly. Given the circumstances, I was expecting maybe a week or two delay, especially since their estimated shipping time was 10 days. The last time they reached out to us on their own was shortly after the order was placed, just to flag that one of the nail sets might be the wrong size due to the shape we chose. We were genuinely appreciative and asked for the size to be corrected across all sets in that style. But from that point on, I had to continually follow up for updates. I emailed every 4,10 days, and nearly every time, I had to follow up up to 4 times before getting a response. Eventually, I resorted to messaging via social media and submitting website enquiries just to get some sort of reply. I wasn’t being rude or pushy, just asking for basic status updates. Still, this went on for months, and it became incredibly frustrating to stay patient and understanding. About 6 weeks after ordering, I asked them to please ship the nails ASAP. They responded saying they were working on the last few sets and would ship by the end of the week. They didn’t. Two weeks later, they finally shipped. We were excited, but worried. After a week, the tracking still said “processing.” I reached out again and was told they couldn't locate the package, apparently an issue with the courier. At this point, we were 2.5 months in and completely disheartened. I asked for more details, and suddenly the story changed, they admitted the nails hadn’t even been shipped yet. I was shocked, we were flat-out lied to. I asked for compensation for the delay and the lack of communication, and they offered us a $50 gift card... that’s 6.67% of our order total. Oh boy, do I feel like a valued customer... They asked what compensation we’d consider fair, so I replied with an alternative suggestion, or a full refund if they couldn’t meet us there. No response. I emailed again. And again. Five emails later, still nothing. I followed up on social media, and they suddenly replied saying the package had been delivered and to check with our neighbours. I eventually found it, and for context, it was delivered after I asked for a refund. Now for the worst part. After all of this, the quality is shockingly bad. The nails are thin and flimsy, and in many cases, there’s no top coat. If you’re thinking of buying any designs with a “water drip” or glossy effect, don’t. The design peeled and lifted on the first wear. And the sizes? The ones we specifically asked them to adjust? They didn’t. All the nails came in the same size, so half of our order doesn’t even fit. Please, save your money. This company does not value their customers, and while their designs are stunning, their product quality and customer service are completely lacking. Their advertising hinges on durability, but they don’t deliver, not in product, not in professionalism. Also, a quick note: all their responses are clearly AI-generated. I understand using AI to streamline customer support, but every response we got lacked actual solutions. They acknowledged issues without ever resolving them. This whole experience has been incredibly disappointing, and I sincerely hope no one else has to go through it. UPDATE (05/09): after recieving Ersas reply, I did check my spam folder, however, nothing has been sent there. I do find it difficult to understand how there could suddenly be a spam filter on our ongoing email chain that we have been using for months. Hoping for this all to be resolved soon. I have sent them a 6th email with an alternate email cc'd. I will keep yall updated. :)

I received my order on 8/13/25, packaging was great and the nails were very beautiful. My issue was not with the delivery, it was with the nails and lack of response from customer service. I bought 3 sets of nails. The same week I received my package I put on the Burning Passion set. By the end of the week, one of the butterfly charms had fallen off. I decided to get in touch with customer service to see if that was normal as it had only been 5 days of wear. I do a good amount of typing at my job so I'm aware that that could have caused the charm to fall off. I haven't heard from customer services since I reached out. I'm currently wearing the Boho Turquoise set and have lost another charm...

If anyone going to order this, please beware. I have ordered the nails set for my wedding early next month, and I have spared time for the day they mentioned in their website which is 2-5 days for making the order plus I paid for extra 29€ for express shipping 2-5 days shipping to make sure it will arrive on time. But what happened is when you order, the customer service will email you to ask for the details of the order but after you sent all the details, I sent multiple emails and messages in their IG as well, then they will never replied to you! I need to constantly wake up at night 2-3 am (I live in Europe) to check their messages, since I observed that their working hours seems to be the time in Asia timezone, I suspect they might be from China. And because I assume the nails won’t be able to arrive before my wedding since they never replied, so I asked to cancel my order and they never replied to me until now!! This is such frustrating and disappointing. Anyone who is looking to buy from them please beware of this.

The nails are very beautiful and I was excited to receive them, however it has been well over a month since I ordered and still haven’t received them. I understand they were probably swamped due to the sale that happened(I ordered around early/mid june), however two seperate times they promised they would have the nails sent out and they were never sent out for both dates they gave. You have to chase them for any communication regarding your order, they don’t update you if the item you want is out of stock. I want the best for small businesses but it is incredibly frustrating when you have to hassle them in order to have any details about items you have paid money for. Unsure if i would order from this company again as the experience has been quite disheartening :c Edit: some of the communication from the company looks like it’s been run through AI. Edit after their reply: their reply to my review is really just a generic response (possibly AI) that doesn’t really address any of the issues I outline in my review, their response is very disappointing and they haven’t reached out.

Really gorgeous nails, size guide is however completely off. I ordered the size recommended to me according to my measurements, but I should’ve gone down 1-2 sizes. They’re way too big and I won’t be able to use them. Really disappointed and wish they’d update their size recommendations.

I am absolutely dissapointed with their service! I submitted an order on 29th of July, unfortunately faulty,as I added an extra set of ersa nails pro touch kit. I immediately recognised the mistake and tried to modify/cancel my order. There were no options to do this. My only choice was to turn to customer support. I sent them 8 (!!!!) emails from 29th of July until today, 10th of August. It’s totally infuriating that I haven’t received a single reply or apology during this period. Cherry on the top, that they even left out a UV lamp from my order!! At this point I don’t even care about the quality of their products because this experience was so highly dissapointing. I will never buy from them again!

The quality of the nails are great but the glue and the uv stick did not work well together, I waited over an hour for the glue to dry and ended up losing one of my nails in the process. I thought charging the uv stick would work, but it took forever to charge 🙄 ugh I'll just go to the salon, like honestly 😑