Well the first two shopping trips were fine, I loved their toe press ons in particular
Although when I inquired on the 3rd of September regarding customisation they never responded, and when I inquired today about a missing package that should have been delivered on the 19th they were less than helpful. Actually scratch that they were of so little help I could have farted into the wind and gotten more use from the response
Response from ErsanailsSep 29, 2025
Hi love,
Hope this email finds you well!
We’re reaching out with a gentle follow-up regarding your order. Previously, we requested some necessary information to address the issue you encountered, but we haven’t received your response yet.
We truly want to resolve this matter for you promptly — it would be greatly appreciated if you could reply to this email at your earliest convenience. Working together with the required details, we can quickly find a satisfactory solution tailored to your needs.
If you have any questions about the information we requested, or if you need further clarification, please don’t hesitate to let us know. We’re here to assist you every step of the way.
Thank you for your time and attention!
Best regards,
Sky
Ersa Nails
MG
McKenna G.
It’s honestly refreshing to see people…
It’s honestly refreshing to see people are also having an issue with their order regarding shipping. I had two orders from them. The first time, my order took forever to actually ship but thankfully I got them with that 5-7 day shipping period. However my current order? They haven’t even sent the items out and they’re asking me to wait patiently because of “limited staffing and an upsoar of orders”. Understandable HOWEVER I ordered these on the 12 of September. It’s now the 23rd and still no shipping information. I decided that if I have no information by the 26th, I’ll just have to dispute the charge. Close to $100 spent on nails that I fear aren’t coming.
Update: order? Still delayed. But they gave me a discount code for $10 off next purchase so….there’s that.
Update #2: finally got the shipping information! Yippie! However, seeing as it’s coming all the way from China? Yeah not sure how they thought 5-8 days + 2-5 days of making each set of nails would be enough time. If you order from here, please note that your order can take anywhere from 5 days to a month to get to you. Despite this very annoying experience, I’m really excited for my order to come in. Though now I know for next time to order my nails at least a month in advance 🧍🏾♀️ if I could give 2.5 stars I would
Update #3: im actually truly baffled by how horrible their customer service team is. Like another review on here, they emailed me asking that I cancel the chargeback now they shipped my package. Ersanails, why would I cancel a chargeback that was made days before you shipped my package? A package I have yet to receive? I wanted to support this small business. I wanted to believe that all this was just a one time thing. But upon seeing other reviews and how my own situation only gets worse? Fire the entire CX Team and try again.
Response from ErsanailsSep 24, 2025
Hi love,
First and foremost, we sincerely apologize for the shipment delay of your order. We understand the frustration this may have caused, and we take full responsibility for this inconvenience.
According to our logistics tracking system, your order now shows as delivered and signed for. To ensure you have successfully received your package, we would like to confirm with you: Have you received the order?
Additionally, we have checked the email address linked to your order and have not found any messages from you regarding further issues or inquiries. Since we cannot verify the content you may have intended to share, we kindly request that you provide the contact method you used to reach out to us. This will help us locate your previous communication and address your concerns accurately.
Please feel free to reply to this email or contact our customer service team if you have any questions. We appreciate your patience and cooperation, and we are committed to resolving any remaining issues for you.
Best regards,
Sky
Ersa Nails
MV
mandy van der L.
Koop hier niet
Koop hier niet! Na contact via de mail te hebben gehad over de maat. Bleek nadat ik besteld had mijn maat toch niet beschikbaar te zijn. Nu krijg ik mijn geld niet terug. Alleen het bedrag van de costumization. Wat heb ik aan lijm etc zonder nagels????🤔😡
I have reached out to you multiple times, that is a lie. I even asked before purchasing if my size was possible and got the message to make an costumization. Than after purchase it was not possible.
Response from ErsanailsSep 18, 2025
Hi love,
We sincerely apologize for the inconvenience caused to you regarding your recent custom order. After a thorough review of your requested size specifications, we regret to confirm that the dimensions you needed fall outside the scope of our current custom manufacturing capabilities.
To resolve this promptly for you, we have already processed the cancellation of your order.
We understand how disappointing this may be, and we deeply regret that we cannot fulfill your specific requirements on this occasion. If you have any questions about the cancellation process, refund timeline, or would like to discuss adjusted size options that fit our custom range in the future, please do not hesitate to reach out.
Once again, we apologize for the frustration this has caused and appreciate your understanding.
Best regards,
Sky
Ersa Nails
AN
Anonymous
I truly regret spending over $250 with…
I truly regret spending over $250 with Ersa Nails. My order, which was supposed to process in 2–5 days, took FIVE weeks. My address was rejected twice even though it was correct, I had to fight just to get the package, and I never received a single reply to my multiple emails asking for updates. When the package finally arrived, their courier SpeedX literally threw it out the car window in motion onto my front lawn. (Yep!) Between the lack of communication, unreliable shipping, and zero customer care, I cannot recommend this company to anyone. I always try to support small businesses, but this experience was absolutely unacceptable.
Response from ErsanailsSep 12, 2025
Hi, love,
Thank you for taking the time to share your valuable feedback with us. We sincerely appreciate you bringing this matter to our attention.
Please accept our sincerest apologies for the inconvenience this situation has caused. We are treating this matter with the utmost seriousness and are reviewing the details to understand what happened and how we can improve.
We have attempted to contact you separately regarding this matter. We would be grateful if you could please reply to that message at your earliest convenience so that we can assist you further.
We are committed to providing a better experience and thank you again for your help.
Best regards,
Sky
Ersa Nails
KL
Kaela L.
Beautiful nails but more customization needed
I have been looking to try different nail designs and shapes but had been holding back because of the expense it is at a nail salon. I discovered Ersa Nails from the fashion magazine "Byrdie" and thought I would give them a try. The quality was amazing however, I do wish I was able to customize the nail length or at least have Ersa distinguish the nail length in the product description, as it is hard to tell in the photos, and one of the nail sets I ordered were a bit too long for my preference (I like short almond nails and they were on the medium length). With that being said, the quality and durability of the nail sets were high and still beautiful! I also like how they are reusable and are easy to remove without damaging my natural nails.
Response from ErsanailsSep 12, 2025
Hi, love,
We always strive to offer the best products and services. If you have any further needs or suggestions, please don't hesitate to let us know. ❤️
Best regards,
Claire
Ersa Nails
PC
Pavia C.
Excruciatingly Slow and Inconsistent Shipping
I’ve gotten quite a few sets and love the designs they have. One month ago, however, I ordered a set pf nails and a protouch kit premier. They still haven’t arrived and I’ve contacted them through their website and emailed them. I still haven’t gotten a response on my message through their website and I got an email back asking me to be patient. This was really frustrating, and I’m wondering if it’s something to do with the protouch kit? Basically, they’re generally good but really slow and inconsistent with their shipping.
Response from ErsanailsSep 10, 2025
Hi love,
Hope this email finds you well!
We’re reaching out with a gentle follow-up regarding your order. Previously, we requested some necessary information to address the issue you encountered, but we haven’t received your response yet.
We truly want to resolve this matter for you promptly — it would be greatly appreciated if you could reply to this email at your earliest convenience. Working together with the required details, we can quickly find a satisfactory solution tailored to your needs.
If you have any questions about the information we requested, or if you need further clarification, please don’t hesitate to let us know. We’re here to assist you every step of the way.
Thank you for your time and attention!
Best regards,
Sky
Ersa Nails
ZB
Z B.
Ordered 2 sets and a kit a month ago
Ordered 2 sets and a kit a month ago, still haven’t received anything. Contacted support a few times asking for a shipping update, no response. Love their designs but won’t order again
Response from ErsanailsSep 8, 2025
Thank you for your patience, and we sincerely apologize for the inconvenience caused by the earlier stock shortage. We’re pleased to inform you that your order has been completed on an urgent basis and has now been shipped.
We have sent the detailed tracking link to your email.
If you have any questions or concerns, please don’t hesitate to reach out to us.
Thank you for your understanding and support. We truly appreciate your business!
CP
clemence P.
Glue doesn’t work
I bought the ProTouch Kit with the gel glue and the UV lamp and the nails don’t even last a few days when the product advertises it as lasting for weeks. Definitely don’t recommend, big scam
Response from ErsanailsSep 5, 2025
Hi love,
Hope this email finds you well!
We’re reaching out with a gentle follow-up regarding your order. Previously, we requested some necessary information to address the issue you encountered, but we haven’t received your response yet.
We truly want to resolve this matter for you promptly — it would be greatly appreciated if you could reply to this email at your earliest convenience. Working together with the required details, we can quickly find a satisfactory solution tailored to your needs.
If you have any questions about the information we requested, or if you need further clarification, please don’t hesitate to let us know. We’re here to assist you every step of the way.
Thank you for your time and attention!
Best regards,
Sky
Ersa Nails
