ErsanailsReviews of ersanails.com

Response from ErsanailsOct 21, 2025

Hi love, Hope this email finds you well! We’re reaching out with a gentle follow-up regarding your order. Previously, we requested some necessary information to address the issue you encountered, but we haven’t received your response yet. We truly want to resolve this matter for you promptly — it would be greatly appreciated if you could reply to this email at your earliest convenience. Working together with the required details, we can quickly find a satisfactory solution tailored to your needs. If you have any questions about the information we requested, or if you need further clarification, please don’t hesitate to let us know. We’re here to assist you every step of the way. Thank you for your time and attention! Best regards, Sky Ersa Nails

Response from ErsanailsOct 20, 2025

Hi love, We hope this email finds you well. First, we want to sincerely apologize for any inconvenience you’ve encountered with your recent purchase—we understand how disappointing it can be when things don’t go as expected, and we truly value you taking the time to share your concerns.​ Regarding your request for a return, we need to gently remind you of a detail outlined in our after-sales policy. For products like this, we are unable to accept return requests based on hygiene considerations. This guideline is in place to protect the health and safety of all our customers, as even unpackaged items may no longer meet the strict hygiene standards we promise. We hope this context helps you understand why this policy is necessary.​ Of course, we respect your right to make choices that align with your needs. If this return policy doesn’t fit what you’re looking for, you’re always welcome to decide not to place an order for such products in the future—we want you to feel confident in every purchase you make with us.​ Once again, thank you for your patience and understanding. If you have any other questions or need further clarification, please don’t hesitate to reach out. We’re here to help in any way we can. Best regards, Sky Ersa Nails

Response from ErsanailsOct 17, 2025

Hi love, We hope this message finds you well. First, we want to sincerely thank you for taking the time to share your feedback on the Spiced Bloom product. Your thoughts are incredibly valuable to us, as they help us identify areas for improvement. We were truly sorry to learn that the product did not meet your expectations—this is never the experience we want for our customers, and we take this very seriously. To better understand and verify the issue you encountered, we wonder if you might be willing to share a few photos of the product. These images would help us thoroughly investigate the matter and prevent similar situations from happening in the future. Please know there is no pressure to do so, and we completely respect your schedule. If you are able to share the photos, you can simply reply to this email with the attachments. Thank you again for your honesty and patience. We are committed to making things right and improving our products for you and all our customers. Best regards, Sky Ersa Nails

Response from ErsanailsOct 9, 2025

Hi love, Hope this email finds you well! We’re reaching out with a gentle follow-up regarding your order. Previously, we requested some necessary information to address the issue you encountered, but we haven’t received your response yet. We truly want to resolve this matter for you promptly — it would be greatly appreciated if you could reply to this email at your earliest convenience. Working together with the required details, we can quickly find a satisfactory solution tailored to your needs. If you have any questions about the information we requested, or if you need further clarification, please don’t hesitate to let us know. We’re here to assist you every step of the way. Thank you for your time and attention! Best regards, Sky Ersa Nails

Response from ErsanailsOct 7, 2025

Hi love, We hope this email finds you well. First and foremost, we want to sincerely apologize for the series of inconveniences caused to you—including the initial order shipment delay and the subsequent delay in our response to your cancellation request. After reviewing our chat records, we confirm the following details: Your order experienced an unexpected shipment delay, for which we take full responsibility. We received your email requesting order cancellation, and we proposed shipping the in-stock items first as an alternative solution. You kindly agreed to this proposal, but our system encountered a technical issue that caused a delay in receiving and processing your confirmation email. This led to further waiting time, and we deeply regret this oversight. Currently, we have urgently contacted our logistics colleague to prioritize the shipment of your in-stock items. They will initiate the shipping process immediately, and we will send you the tracking number via email as soon as it is generated. Once again, we apologize for the frustration these delays may have caused. Please feel free to reply to this email or contact our customer service team if you need further updates or have any questions. We appreciate your patience and understanding. Best regards, Sky Ersa Nails

Response from ErsanailsOct 7, 2025

Hi love, Hope this email finds you well! We’re reaching out with a gentle follow-up regarding your order. Previously, we requested some necessary information to address the issue you encountered, but we haven’t received your response yet. We truly want to resolve this matter for you promptly — it would be greatly appreciated if you could reply to this email at your earliest convenience. Working together with the required details, we can quickly find a satisfactory solution tailored to your needs. If you have any questions about the information we requested, or if you need further clarification, please don’t hesitate to let us know. We’re here to assist you every step of the way. Thank you for your time and attention! Best regards, Sky Ersa Nails

Response from ErsanailsOct 2, 2025

Hi love, Hope this email finds you well! We’re reaching out with a gentle follow-up regarding your order. Previously, we requested some necessary information to address the issue you encountered, but we haven’t received your response yet. We truly want to resolve this matter for you promptly — it would be greatly appreciated if you could reply to this email at your earliest convenience. Working together with the required details, we can quickly find a satisfactory solution tailored to your needs. If you have any questions about the information we requested, or if you need further clarification, please don’t hesitate to let us know. We’re here to assist you every step of the way. Thank you for your time and attention! Best regards, Sky Ersa Nails