EROMMYReviews of erommy.com

Absolutely horrible customer service. I purchased a pergola on May 29, 2026 and it was never delivered. It is impossible to get assistance over the phone because the call automatically drops after being placed on hold. Email correspondence is just as bad as they email you once per day and will not provide a resolution. I had to file a dispute with my bank because after about a month of going back and forth, I still haven’t received the product or a refund. Buyer beware!!!

13x26 blue and white canopy tent is perfect, two boxes, all pieces are packaged, set up was easy by directions. Very good quality. Absolutely worth the price, thank you Erommy!!!

Less than a zero. The continuing saga of No Customer Service. I have been tring to get a refund since May 19. I recevied their peoduct which was flawed and of pour quality. NEEDLESS. TO SAY I HAVE BEEN GIVE A MAJOR NO CUSTOMER SERVICE. DO NOT I REPEAT DO NOT BUY FROM THIS COMPANY.

I love the product

Ordering and receiving the gazebo was great Only problem was that one of the screens had a hole in it Other than that I would recommend your company

Received the tent but the bags were damaged and did not receive the replacement bags after I sent an email to let them know.

It was ok. Instructions weren't exactly easy to understand.

It is now 6/7/26 This is my 2nd post. After getting another reply that still was not giving me the refund, I got an email asking "How is your gazebo.", on 6/5/26. I also got the email from them asking how they were doing with a link to this review. This was after making the first review. Makes no sense because I still don't have the pergola, which I have stated many times I do not want. i want a refund. I have emailed and called several times with no response. I don't know what the heck is going on. I'm to the point where I may have to see if getting legal advice will help because I don't know what else to do. I just don't understand. My other post explains everything. $3514 may not be a lot to others but it is a huge deal to me and my finances. I ask them again to please refund my money! I have emailed and called 8 or more times. Again. I would not order from them. This is just continuing to be a nightmare!