EROMMYReviews of erommy.com

I have been trying to get a hold of Erommy customer service over the past month and a half to get assistance with a defective shade for a pergola I have. I’ve sent numerous customer contact forms on line, left numerous voicemails through their customer service number (which no one ever answers) and have sent emails, none of which have been returned. Are they ghosting me? I’ve been very pleasant with all of my correspondences with them. Why such poor customer service? Why have several means of contacting Erommy only to be ignored. I live the product and would like to say good things about the company but buyer beware. If you have issues with your product, don’t count on getting any help. You’re in your own!

Did not receive my full order can’t get answers on what happened to the 3rd piece I did receive half of my order but the rest did not come

The color in the picture did not match at all. The beige in the picture is very different than the yellow that arrived. The picture of your purchase has the base, yet the base is extra. Very displeased but I would have to jump through hoops and pay money just to return it. That's there to make sure you keep it. I'm not happy at all. I would never purchase from this company again. I already stopped a neighbor from buying on this site.

I got a quick response from an actual person when I had a question

When putting the chairs together, one of the provided screw broke off inside a the framework part. We had to drill through both side of the frame bar to get the broken screw out and then replace the screw with one of our own and put a nut on the other side wich is now exposed where before it would not have been.

Great description/details on the listing. Quick shipping. Easy to put together, but take time to level all the poles. I like that you don’t have to put up all the sides. The cover is a heavy tarp material. At this price and for our needs (keep tree sap off the truck) it’s a great purchase!

Erommy is not located in the US so getting in contact with customer support is done only through email and it is painful. They offer shipping insurance, which in itself is horrible and it is difficult to get damaged or defective parts replaced. The product I purchased is nice but very little quality control was done to catch defects before shipping.

The shipping was fast and everything was easy in the purchasing process. Its nice thay you also get an additional discount when you are making your first purchase from their website!