EquityZenEquityZen, a subsidiary of Morgan Stanley, is a leading marketplace for pre-IPO investments, connecting shareholders of private companies with accredited investors. Through its category-leading technology and innovative approach, EquityZen delivers data-driven insights and tools that empower its 800,000 users to navigate the private markets with confidence. Having completed more than 51,000 private placements in nearly 500 private companies, EquityZen is on a mission to deliver “Private Markets for the Public.”
EquityZen (equityzen.com) has 389 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Investments & Wealth · NEW YORK, New York
Excellent
Investments & Wealth · New York, New York
Excellent
Investments & Wealth · Manhasset, New York
Excellent
Investments & Wealth · Greatneck, New York
Excellent
389 approved reviews, newest moderated first
Anonymous C.
support emails are getting bounced and nobody picks up the phone
Response from EquityZenApr 30, 2025
We're sorry you're having trouble reaching our support team by email and phone. You can reach us at [email protected] where we respond during our working hours. If you were using a different email address, please let us know. Thank you.
Miami D.
bought some shares. no one answers their support email. no way to reach someone via phone whatsoever unable to liquidate quickly
Response from EquityZenApr 7, 2025
Thank you for your feedback and we have asked for more information through Trustpilot so we can make sure we are addressing your needs. Please know that we typically respond to inquiries within a day or less. All questions are answered by EquityZen employees and more complex questions may require additional time. Please don’t hesitate to contact us at [email protected] with any further questions or feedback.
customer
Smooth transaction.
Response from EquityZenApr 7, 2025
Glad to hear that you had a smooth transaction!
S. A.
how buying stock in private companies should be
Response from EquityZenApr 7, 2025
Thank you! We appreciate the review!
Thomas P.
Best variety of offerings of any secondary market, hands down.
Response from EquityZenApr 7, 2025
Thank you for the review, Thomas!
customer
awful customer service and response time
Response from EquityZenMar 7, 2025
Thank you for your note. Please know that all questions are typically handled by EquityZen employees within a day or less. However, more complex inquiries may take longer to address. We noticed that one of your questions took a couple of days for a response, and we should have notified you that we were working on it. Thank you for being a client of EquityZen.
customer
I am having recurring problems with receiving payment on some shares that were sold. The response time is lengthy to get basic things fixed. The tech platform wants me to update my payment account but it is already pre filled with the correct info. You just debited it for a recent investment
Response from EquityZenMar 7, 2025
Thank you for being a client of EquityZen. We appreciate your feedback regarding the account confirmation process. This process was developed to ensure we have the correct account numbers on file, so funds are sent to the right account. We’ve heard from you and others that it can be onerous, and we're actively working on improvements to make the process simpler while still ensuring accuracy.
CHANDRA from M.
One of the best service provider in this space. The process is clean and very understandable. They charge only one time fees. They update ahead of the time when they're going to pull the money from the bank. They provide an option to sell in the market place when you can't wait for long time. None of the services that I know can do this. EquityZen is my first preferred.
Response from EquityZenMar 7, 2025
Chandra, thank you for the great review! We appreciate your feedback, and are happy to hear that your investment process went smoothly. If you have any questions going forward, please do not hesitate to reach out to us at [email protected].