EquityZen Reviews | Read Customer Reviews of equityzen.com

EquityZen Reviews | Read Customer Reviews of equityzen.com

EquityZen reviews

Showing 29 reviews with 3 stars · Clear filters

customer
Aug 19, 2026
Poor communication about fund transfer…
Poor communication about fund transfer timeframe in initial offering paperwork. Should be provided prior to signing agreement.
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customer
Jun 14, 2026
Fees are too high
Fees are too high. Popular companies seldom are offered as single layer SPV’s. No direct share sales.
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Sameer
Mar 18, 2026
I like the website and amount of…
I like the website and amount of details it provides. The support is not very good.
Response from EquityZenApr 17, 2026
Thank you for the feedback. I’m glad you’re enjoying the level of detail on our website, but I’m genuinely sorry to hear that our support didn’t live up to those same standards. We’d love to make this right and learn more about where we fell short. Could you reach out to us at [email protected] so we can look into your case personally?
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customer
Jan 25, 2026
Like the access but 5% on each…
Like the access but 5% on each transaction is very high. At least the exits should not cost fees that are this high
Response from EquityZenFeb 10, 2026
Hi there, thank you for sharing your feedback. We’re glad you appreciate the access we provide to the private markets. We’d like to clarify our fee structure: the fee you mentioned is a one-time upfront sales fee that scales down based on investment size (from 5% down to 3%). Most importantly, EquityZen does not charge any fees on exit-related proceeds. If you have any additional questions, please reach out to our team at [email protected]. We are here to help!
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Stephen F.
Dec 4, 2025
Gets it done but difficult to receive support
I like that I can get deals done but it is extremely hard to get in touch with support given tight funding deadlines. There's no phone number I can call and the only number on the website goes straight to voicemail.
Response from EquityZenJan 13, 2026
Hi Stephen, Thank you for bringing your recent support experience to our attention. We apologize for the difficulty you faced getting in touch. We have asked a registered representative to connect with you directly to address this issue. For the quickest possible response in the future, please email us at [email protected].
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Lori T.
Oct 23, 2025
Phone Number Customer Service Lacking
Communication is difficult with no telephone number. Also, I want to know why some purchases are still pending even though the dollars were taken from my account months ago. I have yet to receive an answer on this question (albeit just asked last night). Otherwise, transactions are routine, nothing extraordinary.
Response from EquityZenNov 14, 2025
Hi Lori, Thank you for your honest feedback. We sincerely apologize for the communication difficulty and the frustration regarding your ongoing investments. To clarify the timeline: Once our fund closes investor commitments, the transaction is subject to the company's Right of First Refusal (ROFR). This typically grants the company a 30-day period (or longer, depending on the issuer) to approve or purchase the shares. Following this mandatory review, our typical closing and settlement timeframe is 8 to 11 weeks after the fund closure. This is an estimate, and the process may take longer for certain deals. A Registered Representative will reach out to you shortly to address these specific issues and your investments directly. In the meantime, please feel free to contact us at [email protected] with any further questions.
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Nino
Oct 1, 2025
customer contact is difficult …
I like the opportunity equityzen gives me to buy private equity but its difficult to contact anyone if you have a question. needs to be more service oriented.
Response from EquityZenOct 3, 2025
Hi Nino, thanks for reaching out. We appreciate you bringing this to our attention so we can improve our service. Please feel free to send any additional feedback or concerns to [email protected].
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Kenneth
Sep 11, 2025
Overall I like the platform offerings
Overall I like the platform offerings. I do not like the fact that I do not receive timely responses to my customer service emails as well as I never receive a response from the live customer service Chat feature.
Response from EquityZenOct 3, 2025
Thank you for sharing your feedback. We understand that timely communication is essential, and we want to assure you that we aim to get back to all clients within one business day and all questions are handled by EquityZen employees. The experience you describe is certainly not the level of service we aim to provide. Regarding the live chat, please note that our current chatbot has limited capabilities for providing detailed or personalized answers. To ensure your issue is escalated to a live team member, you must explicitly request to proceed to a representative within the chat window. Please feel free to always email us at [email protected] with any questions. We appreciate you bringing this to our attention.
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