EquityZenReviews of equityzen.com

I have a straightforward question that I need answered clearly. I transferred $100,000 to EquityZen to purchase 625 shares of Shield AI, yet I currently have no tangible proof of ownership. These shares do not appear in my investment portfolio, and when I search for them on your platform, they only appear under the “Closed” tab. To be direct: if I were to invest several million dollars through EquityZen, would the only confirmation I receive be that the transaction is “Closed”? My original question to your team was simple — where are my shares, and why are they not visible in my portfolio? The response I received merely directed me back to the “Closed” section, which does not resolve the issue. At this point, I need EquityZen to provide formal documentation confirming that I do, in fact, own 625 shares of Shield AI. I require tangible proof of ownership, as my funds appear to be marked only as “Closed,” with no accessible evidence of the underlying asset. I understand that I need to further educate myself on your processes, but your client services have not provided sufficient clarity. Therefore, I am requesting that EquityZen issue stock certificates or equivalent official documentation. Please send hard copies to me through any appropriate method. Regards, Lance

While equityzen has a very good process when you buy private stocks , Biggest challenge with distribution. They don’t show any responsibility in updating you with the distribution proceeds. They handover it to Morganstanely and after that no one know when they will complete distribution.

Very poor design of web site hard to get documents the quarterly statements are all intermingled not sorted by calendar. Cannot add other users like my tax accountant The tabs of Investment account etc are no intutive.

I’m new to this platform and support has been very slow to respond if at all. The emails from support are typically automated and are just advertising available stocks. I currently have a question pending an answer, but yet received an email from “support” asking me to help you.

The process is relatively smooth. A few things would have made this better. #2 below would liberate a lot of funds I could use to invest in EquityZen, and I'm sure I'm not alone. 1. More detailed financial disclosure on the pre-IPO companies offered. More is always better. 2. The ability to invest from one's 401(k) or IRA. For me, funds would have needed to be withdrawn from those accounts, a taxable event, and then invested. I think someone once mentioned IRA and 401k companies that you work with. I didn't get far enough to figure out whether they could be a solution tax-wise, because the administrative fees they charged accountholders were so high it wouldn't have been worth it. 3. It took several attempts for me to get an intelligible response from customer service, Are you using AI? It felt like I was getting generic responses that didn't not answer my question.

This was my first purchase on the Equity Zen platform. Communication on when the purchase of the position was not clear once funded. A status update showing when the purchase would be executed after it was funded would be helpful

Im an active investor on the site but no one responds to my emails.

whole process seems like a scam. money was taken from my account - no documents or receipts given. some rando called me to ask for more after that. zero business documents provided about the investment past or pro-forma. Valuation amounts changed a few times after i sent my funds. Basically this is not investing, it's putting money in a bottle with a prayer and hoping the universe finds it and rewards you at some point. I like the founder and story about Liquid death, so i am a fan of the company, but not a fan at all of equityzen