Phil S.
Lied about Cancellation.
I went to the EOS fitness facility on 22314 FM 529 Rd, Cypress, Texas, 77433 to sign up in person on 1/6/2025. It turns out that they were not fully operational for business yet but were offering special early adopter packages. When I returned home and reviewed the formal written agreement that was sent to me via email, it was different than what had been discussed at the facility. I called back within an hour of receiving the agreement, but did not receive a return phone call. I made another attempt later that afternoon and the following morning. Since no one was returning my phone calls, I went back to the facility on 1/7/2025 in person and spoke with the general manager (Donald Kitchen). He agreed to my request to cancel my membership agreement. However, he could not figure out how to use the new facility software to complete the cancellation. After an hour of attempting to do this including getting his Regional Vice President on the phone, the conclusion was that since the facility was not yet operational, the database was not allowing cancellations. Donald asked that I contact them in the future once the facility was operational in February or March. I requested that he send an email confirming his agreement to the cancellation of my membership, which he did. However, three months later, they started charging my bank account AND my credit card.