eosfitness.comReviews of eosfitness.com

I wrote a letter to EoS management in reference to a broken piece of equipment that has been this way for more than 4 months. It also happens to greatly affect a wounded veteran who is paralyzed and bound to a wheelchair. The following is what I sent them: "February 14, 2025 I have been a member of EOS for several years. The facility that I frequent is located on the corner of 59th Avenue and the 101 Highway in Glendale, Arizona. Although my overall experience has been positive, there is a major issue I feel the need to address. A close friend of mine, RJ, who is a Combat Veteran, works out at this same facility. Unfortunately, he is paralyzed from the waist down and confined to a wheelchair. As you can imagine, this brings many limitations to his workouts, but he works hard and gives it his all. However, there has been an unnecessary additional challenge he now deals with. There was only one piece of equipment he could use for his chest, the Pec Deck that has now been broken for around four months. This was the only chest machine that would accommodate his wheelchair. Although this is not a direct violation of the Americans with Disabilities Act, it is insensitive and unnecessary on the part of EOS. I am confident that EOS wishes to make all its members experience positive. However, a piece of equipment being broken for four months is unacceptable and inexcusable, especially when it has such a devastating effect on a young man who is permanently bound to a wheelchair. I know EOS can do better. I am requesting that you expedite the replacement of the Pec Deck in question. I see no logical reason for any further delay. Four months has already been far too long. I am certain that EOS believes 100% effort should be made to accommodate our Disabled Veterans in every way possible, as they have sacrificed so much for us. I am confident that EOS wishes to show our Disabled Combat Veterans how proud and respectful we are of them. As such, replace the Pec Deck within the next week. I greatly appreciate your undivided attention and effort with finally resolving this issue. I look forward to your prompt response." Many members have complained about this same issue. As with them, EoS has chosen to ignore my correspondence. How sad that their lack of action speaks very loudly as to how little they seem to care about our wounded veterans. In my opinion, they are displaying a serious lack of empathy, morals and caring, to say the least. EoS, it is far past time that you replace this piece of equipment.

This company makes it well nigh impossible to cancel memberships. Despite canceling my membership in November, I was charged for two additional months, an annual charge and a service charge. I have lodged a complaint with the FTC against this company.

Nice installations but the worst system to get you paid for everything, if you want to cancel the membership will take 20 steps and 40 days they will take your money stay away !!!

This is a review of the location on Raintree/Scottsdale. I find that the cleanliness of the gym has a lot to be desire. we need a sign letting people know the use of the machines first come first serve. Users should not be allowed to put their phones or towels on the equipment as they are using another machine. There is no VIP or reserve of machines f you are not using. This creates an atmosphere of disappointment and conformation. This will be simplified by adding a sign.

I had signed up in June 2024. I signed up for personal training services with my membership. A week prior my signing up. I was talked into upgrading my personal training services not knowing I was paying $43 every two weeks and another $60 every two weeks. . I asked Johnny he was my initial point of contact when I joined, who no longer works for them after a few weeks, told me it was just $60 every two weeks. The $43 was dropped. First day of assessment with a trainer, injured my knee. i was in a terrible pain. Had to freeze my account and my husband had passed away in July. Long story short, I unfreeze my account, had 5 or 6 sessions, still in pain. Went to my orthopedic told me I had meniscus tears and bad arthritis on my knees. No longer can work out says my physical therapist. I have 1 payment left to my 6 months obligations because they were continuing to take payments from me, I asked to apply my 5 payments if $60 to my obligations, the manager Jose said he doesn’t know what Johnny, the one that no longer works there, signed me up for? I just want them to stop my membership immediately, and they can’t seem to help me. Numerous emails and no response. So disappointed I signed up here in the first place. They want their commissions on this personal training services that it feels like they are cramming it down our throats. They don’t care about the customer needs and they misrepresenting the contracts as long as you signed.

They will tell you anything to sell you their personal training program and once you sign on, it's difficult to get a training session and they will cancel with no notice. They will also never let you cancel before the end of the contract even when you complain many times about the lack of customer satisfaction. Their management are not very helpful and actually very malicious.

This gym offers a wide variety of equipment and has knowledgeable representatives available to assist. We would like to express our sincere appreciation for Jade, who was exceptionally professional and helpful. She guided us through the sign-in process with a warm smile and a friendly "good morning," creating a welcoming atmosphere that made us feel confident we had chosen the right facility.

When I was on holiday in Orlando. I joined the gym on a seven day pass. I explained I was there for one week and would be returning to the UK. I signed the forms as they said they had to take an initial payment. I did not expect that payments would continue after I had left. I recognise the sales technique things were And in fact I have signed however I cannot go to the gym as the country therefore I would expect this to be cancelled immediately.