eosfitness.comReviews of eosfitness.com

A very long story, short- I had to fight with EOS and their billing company for months to cancel my membership and to pay off their personal training. I would not recommend this gym to anyone, even though their price is good. Their billing company and the gym themself are awful, it’s been months (literally since around September 2024) and my ONE issue with them is still not resolved.

A tile has been missing, over a toilet in the women's restroom for over a month. I have ask that the tile be replaced four to five time -- I have even suggested that if they provided me with a ladder, I could move the tile and insulation into its correct position. Additionally, in the handicapped restroom door the hanger is missing. A cheap replacement was put up - but only lasted a week. The gym of spending a fortune reconfiguring various rooms yet they are neglecting some serious issues that would not take much money to fix. I was hoping to post pictures of same -- but I guess that isn't possible on this site.

Avoid this gym (scam) at all costs. We recently spent an extended stay in Las Vegas and joined so we could maintain our workout routine. At the time of joining, we asked about how to cancel. We were clear that we were only looking for a limited-time membership. There are no EOS Fitness locations where we live (thank goodness). We were assured we could simply cancel. The option we were given was to send a certified letter with our request to cancel (Really? Can they make it as difficult as possible?). Still, we complied. After our stay in Vegas was done, we sent the certified letter as instructed. The letter was returned as undeliverable. We sent a second letter using the address found on the FAQs of their website. Still, we continue to be charged. We'll filed disputes with our card and also with the Better Business Bureau. Avoid these scammers at all costs.

The gym itself is "okay." Edges out Planet Fitness simply because they don't have stupid rules about where you can have your gym bag and how much sound you can emit while lifting something heavy (what are we, five?) However, I was drawn to leave this review because what they bill as an "extra" that I'm actually paying extra for, a monthly body scan, is in reality their excuse to hold you hostage while they try to sell you on their "personal training." Their sessions are very overpriced compared to other gyms (Mountainside has 15 sessions for $375; EOS wants $300/month for one session per week (=4 sessions)). I was just reading some of the other negative reviews, and it sounds like everything I was told verbally (while being held hostage for almost 2 hours just trying to get my "free" body scan) are issues that others have found not to be factual. So yes, they do apparently lie. I did NOT sign up for the PT and now certainly won't be after reading so many other nightmare experiences. Just be VERY aware and do your homework before agreeing to sign up for any personal training, and remember that BY LAW you are ENTITLED to a written copy of the contract. I've seen that in recent years gyms love to have you sign on a screen so you can't read before signing. Don't do it! EOS, I bill at $395/hr, so stealing 2 hours of my time is NOT a FREE body scan! If this harassment continues every time I request the monthly scan to which my contact states I'm entitled, I'll be filing a formal complaint.

I have 3 memberships with EOS for almost 3 years. They are all paid on the same credit card. For the last 4 months EOS has only billed 2 of the 3. The sent the 3rd into collections. My credit card says nothing has never been declined on my account to them. They have canceled the 3rd membership and want to charge us double to reinstate the account.

Peak hour overload, the same with all. But if you want to know pain, exercise and build a sweat with cold air blowing on you. They keep temp down - great, but they have huge ceiling fans that forcibly blows cold air on you - leaving you aching after a workout.

The gym is rarely cleaned and thuggish clientele will hold equipment they're not currently using. Other than that, I had no complaints until they stopped being open 24hrs. I was not on contract. I had to change my payment info and it was impossible to do online due to their convoluted third party payment system. I went in person to change my payment info. I was informed the payment was due yesterday and I'd have to pay additional $15 on top of the $28. That's over 50% late fee on a payment that's not even 24hrs late. Not to mention I'M NOT ON A CONTRACT. How's there a late fee on a payment I had no obligation to make? So, I asked to cancel my membership and I was informed they could not do that. I would have to call a number to cancel my membership. That call was routed to somewhere in India where the representative was barely comprehensible. It took 20mins to finally cancel my membership. They sent me a confirmation then a bill charging my over $100. So it went from $43 at the gym to pay to over $100 after I cancelled. I talked to Chris at the gym where he said he'd wave the fees if I'd just pay for one more months dues. Even though it's not right to ask me to pay for time I'm not using, I agreed. Took time out of my day to go in and fulfill my part of the agreement and paid the $28. Chris then reneged on our agreement and everyday since then he has been trying to steal another $68 from my account by attempting to charge my debit which I had to turn off and now have to replace. It took me all of ten minutes to find a better and reputable gym nearby.

This Gym is a scam. I was using BCBS Silver sneakers program. Manager Erick Santiago told me a credit card on file was required to Join. He lied about everything. I recently had hip surgery and did not need a PT. I made several attempts to get with Erick but they have moved him to another gym. I am only getting the run around. I have no choice but to seek help from a news station.