eosfitness.comReviews of eosfitness.com

Beware! Theh changed my membership and rate by 33% increase without permission. Read all the other reviews before entering any contract. Shady.

I am an Eid gym member and was charged twice membership fees and when I called the billing department/cancellation this Indian guy literally heard me for like 30 seconds and then told me to hang on he will call back and hang up and never called back, I’m like omfg did he just do that ? 9179979031 that is he number

I joined this gym because of a promo that said “Pay $1 today, get 30 days of membership.” It sounded like a great deal. But just two weeks in, they charged me a full month’s subscription and added a $64 annual fee that was never mentioned. That is not 30 days for $1. The worst part has been dealing with their staff. They act friendly until you actually need help. I’ve been calling for over two weeks trying to speak to a manager. Every time, I’m told “they’re not in” or “they’re on a two-week vacation.” No one ever seems to know what’s going on. When I ask if the manager will be in later today, I get responses like “I don’t know.” How does no one know if their own boss is coming in? Is this your first day? When the manager finally reached out, she never followed up and didn’t respond to any of my emails. It’s clear they don’t take customer concerns seriously and hope you’ll just give up. Don’t fall for the gimmicks. This gym is a mess with dishonest billing, fake-friendly staff, and no accountability. There are better gyms out there that respect their members. Stay far away.

Eos is a great gym and I’ve been a member for almost 5 years but my recent experience with this GM has left me conflicted on whether or not I will continue to refer my friends and family to join. This is the Rancho and Craig location that I’m referring to! My family just moved here from Hawaii and wanted to join. I referred them to join eos because up to this point I’ve really enjoyed it. I stopped at the desk to ask questions about the family membership and Trey was there to assist. Long story short, I ended up signing up 5 new memberships for my family because I believed it was a better value than separate memberships. Trey assured me that the old memberships would be cancelled and no annual fee would be assessed to the old memberships because we were cancelling before it was due. That didn’t happen! We got charged for the cancelled memberships and the new memberships, double dipping. I spoke to Ramiro Rodriguez the GM and besides talking over me, he also said that he couldn’t do anything about being charged for the cancelled memberships because they have a 30 day window to cancel old memberships, which Trey did not inform me about. Even after I told Ramiro this, he still brushed me off which I told him is bad business hygiene. Out of frustration I told him to let me know what the solution to my dilemma was before I left this review and contacted above club. I’ve visited many eos locations and love the amenities it offers but charging me for cancelled memberships is not ok! So for anyone that is thinking about upgrading or changing memberships, keep this in mind because they will unapologetically finesse you into paying for both memberships. I may or may not stay with this gym but Im definitely not recommended anyone else to join

Please recognize employee David. Palm Desert ca. 6am June 18 2025 and other mornings He's very professional kind helpful courteous Caring very motivated He has leadership qualities Please let administration know of this compliment and let employee know He has leadership qualities Thanks Gayle REGISTERED nurse California

I have been a member since the Lutz location opened and it is my experience that anytime you make a change something gets messed up! I decided to move to a family plan and was told all my amenities would be the same. I switched and lost towel service which was something I used. I went to the opening in Land O Lakes and signed up for personal training but informed EOS that I wanted to remove the service within 3 days, so my whole membership was cancelled. This gym is not worth the hassle! Some of the other area gyms are not keep up well either.

Absolutely do not sign up for personal training at this gym. They have now made a 4th charge to my card after my making every attempt within their guidelines to cancel. I met my personal training contract payment obligations. Have read that people who tried to cancel it within that first few days of regret Have not had any luck either, but I went ahead and was fulfilling my contract obligations. I have been reassured and numerous times that my contract has been canceled, but in fact it hasn’t and they keep taking charges. I’ve been in the gym to talk to people about it, and this is becoming very frustrating and time-consuming. Totally inept people. I originally tried emailing the corporate office as I was supposed to to cancel a training contract and it bounced back. Next, I got into a phone loop trying to speak to someone. Absolutely do not get yourself into a contract. This is the one in Glendale, Arizona and I think there’s some crap going on there, but I think it is mainly the corporate office unless the people at Glendale are just lying to me that they got something done. Just so frustrating and the trainer they assigned me to is way different than trainers at other gyms. They assigned me to someone who apparently didn’t have any clients and I think I know why. $44 for half an hour of wasted time with this person is insane to begin with. So I’ve paid a lot of money, a lot more than I even contracted for, for a substandard everything.

Thuggish, Predatorial, and a Lawsuit Waiting to Happen! EOS Fitness attracts and enables thug behavior. – No [false] promotion is worth your peace, privacy, or protection! Their 30-day free promotion “WillPower” membership is a scam / lie and ultimately RETALIATION TRAP. They are retaliating against me for not wanting to be victimized. I was ganged up on: followed and given threatened looks from two large, aggressive tattooed beasts who took a picture of me in the locker room ( they are also morons because their flash was on)! I informed management of being hunt down by the Thugarella Hippos, violated, and that I do not feel safe. Management completely disregards having a safe gym just to collect money! I canceled with these thugs within the promotional month in writing! What did they do? They chose to breach consumer protection laws. I removed my debit card from them and somehow these thugs got a hold of my new debit card – this is financial abuse and they will be reported! How did they obtain my new debit card information? This is not a gym it is a thug / gang hangout and a Lawsuit Waiting to Happen! They didn’t even give me a tour or rundown on how they operate or any of their rules – because there are no rules just thugs running loose and wild. They will never return your calls either!