eosfitness.comReviews of eosfitness.com

EOS sold me a membership under Deceptive Trade Practices which is against the law per the Federal Trade Commission. This is for the location at K Ave and Spring Creek in Plano Texas. Prior to purchasing my membership I asked 3x if they would open early (5am) and was told that there would be. They are not! I can only work out early mornings due to my week schedule. I can’t pay for something I can’t use and no, I don’t want to “upgrade” to go to another gym. Why would I want to go elsewhere when this locale is literally 1 mile from me. So pissed.

If you are looking for a great trainer, try Alex Vierhout at EOS located at Litchfield and Waddell. He listens to what you want to work on and guides you to the best techniques. He explains each movement and pushes you just enough. Sue Manley

I initially gave a 1 due to poor customer service. The Gym is Ok but generally crowded so you need to find a good time to attend but it’s not a boring gym so I suppose that’s a good thing. My problem was wrongful charges. The first manager I spoke with basically ignored my complaint resulting in me terminating my $32.00 monthly membership. This was a male manager. I spoke to a lady at the Land O Lakes GYM and she understood my complaint and resolved the issue. I am still waiting on credit of the late charge but all don’t deserve a 1 due to the actions of one manager so just as I was willing to be truthful in the wrong doing, I will be truthful when they get it right. I will say this. I had provided a primary and a backup form of payment and the Gym is the one responsible for drafting the payment. The customer should not be charged a late fee because the EOS or ABC failed to attempt the backup form of payment in a timely manner. There was fraud on a card that had been closed but EOS had the proper form of payment in the record in a timely manner and before payment was due. However, I can understand that there may sometimes be miscommunications between a company and a third-party bill collector. When this happens, I expect that there will be managers on staff that will take the time to look into the matter and see that the answer is not always well that’s our policy. Sometimes the customer is right and a little common since needs to be applied as was done by the last manager I spoke with.