eosfitness.comReviews of eosfitness.com

New to the EOS Gym. Was looking for a full service gym that I could use multiple locations, as I work in outside sales in Central Florida. Very reasonable price for the amenities. Very nice equipment. That being said, first visit to the Tampa- Dale Mabry location left me questioning my decision. Could use a good deep cleaning. Flooring is just bare concrete, very unattractive. Men's locker room lacks space, and adequate benches to change. Whirlpool was out of order, can't really comment on how long. Pool could use a dedicated "Just Standing Around in the Water Lane", as all lanes were taken with soakers. Sauna is very tiny, and was lukewarm at best. Showers were spacious though, and fairly clean. Hoping to try the Sarasota location soon to compare. Looking forward to the opening of the S. St. Petersburg location. May have to return to L.A. Fitness if these 2 are not an improvement.

I initially gave a 1 due to poor customer service. The Gym is Ok but generally crowded so you need to find a good time to attend but it’s not a boring gym so I suppose that’s a good thing. My problem was wrongful charges. The first manager I spoke with basically ignored my complaint resulting in me terminating my $32.00 monthly membership. This was a male manager. I spoke to a lady at the Land O Lakes GYM and she understood my complaint and resolved the issue. I am still waiting on credit of the late charge but all don’t deserve a 1 due to the actions of one manager so just as I was willing to be truthful in the wrong doing, I will be truthful when they get it right. I will say this. I had provided a primary and a backup form of payment and the Gym is the one responsible for drafting the payment. The customer should not be charged a late fee because the EOS or ABC failed to attempt the backup form of payment in a timely manner. There was fraud on a card that had been closed but EOS had the proper form of payment in the record in a timely manner and before payment was due. However, I can understand that there may sometimes be miscommunications between a company and a third-party bill collector. When this happens, I expect that there will be managers on staff that will take the time to look into the matter and see that the answer is not always well that’s our policy. Sometimes the customer is right and a little common since needs to be applied as was done by the last manager I spoke with.

Unprofessional and Misleading - THE ABSOLUTE WORST EXPERIENCE AND I CANNOT CANCEL MY MEMBERSHIP. I don’t usually leave reviews, but my experience at this gym was so disappointing that I feel compelled to warn others. I signed up for personal training expecting professional guidance and support. Instead, my trainers frequently showed up late, one canceled at 4 AM - only 45 mins before our early AM session, because he was "tired" - showed up late, and even arrived smelling strongly of weed. That level of unprofessionalism is unacceptable in any fitness environment. I was promised customized workout plans and nutritional guidance but received absolutely none of it. To make matters worse, I later discovered that one of the trainers had misrepresented their certifications. When I addressed these issues, management failed to take any meaningful action or offer real accountability. This gym is all talk: slick sales pitch, zero follow-through. If you value your time, money, and fitness goals, I strongly suggest looking elsewhere.

I am extremely disappointed with my experience at EOS Fitness (Murray, UT). I went in for a personal training trial and was told I could purchase two sessions for $19 and cancel at any time. I made it clear that I needed to speak with my husband first and that I could only commit to those two sessions. Instead, I was misled into signing a 4-month personal training contract at $88/biweekly — something I never agreed to knowingly. I was told it was just a trial, not a long-term commitment. Since then, I have made multiple attempts to cancel, both in person and through messages, especially with Jorge, who kept saying he would “take care of it.” But nothing was done, and no one ever followed up. To make things worse, I later found out that my membership was duplicated, and I was being charged for two memberships, on top of the personal training program — a total of three separate charges. I have never completed a single personal training session, and the promised trial session was never scheduled. I haven’t been able to use the services properly, and now I’m stuck with monthly charges that are completely unfair. I originally intended to stay with EOS and only cancel the personal training. But after this level of deception, duplicate billing, and lack of support, I now want to cancel everything tied to EOS Fitness. I demand: • Immediate cancellation of all memberships and contracts • Full refund for duplicate membership charges and the personal training program • Written confirmation that no further charges will be made This is unacceptable, and EOS needs to be held accountable for misleading practices and failing to assist customers in resolving billing issues.

While EOS Gym has a cool diversity of members across different ages and fitness levels, the gym is overwhelmingly overpacked at almost every hour of the day. It’s clear that the gym prioritizes selling as many memberships as possible without any regard for the actual quality of the fitness experience for their members. It’s nearly impossible to get sets in on machines or even find space on the floor area. What’s the point of having a gym membership if you can’t actually work out comfortably? This issue feeds directly into the problems with their personal training program. You’re locked into a four-month contract before you’re allowed to cancel, which would be fine if they actually honored their own cancellation process. Their contract clearly states that you can email or write to Member Services to cancel — but when you do, they tell you they don’t accept cancellations that way and that you have to go to your home gym. That’s a clear breach of their own contract verbiage - someone at EOS needs to get it together. During my training period (4-month contract), I usually went during non-peak hours (after 8 PM on weekdays and after 11 AM on weekends), but even then, the gym was so packed that my trainer and I were only able to use the machines maybe 3-4 times total. Considering I specifically signed up for training to become comfortable using the gym’s equipment, it felt like a complete waste of time and money. If people are paying extra for personal training, there should be a dedicated area for personal training sessions or a clear gym policy allowing trainers and their clients priority access to machines. It’s unfair and incredibly stressful to have to stand around and wait when you’re paying a premium for a professional session. Especially given the training sessions aren’t very long. Additionally, when I signed up, Clay (the staff member who sold me the package) failed to disclose that the training sessions were only 30 minutes. He described them as being close to an hour or at least 45 minutes — but when I actually started, the trainer told me sessions were only 30 minutes. That’s a huge misrepresentation of what you’re paying for. Overall, EOS seems far more concerned about chasing money and growing their numbers than providing a quality fitness experience. Between the mass overcrowding, the shady personal training practices, and the total lack of transparency, it’s simply not worth the money or the hype.

I needed to cut back on membership options but did not want to quit. After 4 hours being sent to website, billing office, local gym, told to come back to see manager, told to come back to see personal training manager, then told I couldn't just come in but needed an appointment. When I got upset, he told me he wouldn't help me at all if I didn't calm down.

They still bill you after you request to cancel. Dont give them your bank info, as they will never cancel drafts! I cancelled at their facility before my 30 days trial with their on site rep. I was told it would be cancelled but they still charged me $86. When I called the 800# I was connected with an outside billing agency not EoS who offered no help in my cancellation and refund. Very disappointed in their service, just want to suck your money out if you come or not!

I had an extremely disappointing and unethical experience with EOS Fitness (Queen Creek, AZ location). After being inactive for over 8.5 months and receiving no prior notice, I was suddenly charged an annual fee of $61.34 on April 7, 2025—the same day I went in to cancel my membership. There was no email, letter, or phone call warning me of this upcoming fee, nor was I given any option to opt out. When I asked about the charge at the front desk, I was met with dismissiveness and unprofessionalism. A staff member told me, “You signed the contract… you do you,” and made no attempt to explain or escalate the issue. The contract structure feels predatory, designed to limit member rights and quietly push through charges that benefit the business, not the customer. Even though I canceled that day, I was still billed for an entire year of membership I won’t be using. This experience reflects a serious lack of transparency, accountability, and ethical standards. If you’re considering signing up, read everything carefully and be aware that you may be charged without warning—even if you’re no longer an active member.