eosfitness.comReviews of eosfitness.com

Canceling my membership at EōS Fitness Lutz Harpers Run/Ballentrae has been unnecessarily frustrating, and the lack of communication from the general manager has made it worse. Before successfully canceling online, I tried contacting the club by phone and email. My written requests went unanswered, and I was told by phone that I had to come in personally to cancel, despite written procedures allowing cancellation by email. When my cancellation was finally processed, I paid $91.78, including a $64.19 annual membership fee, monthly dues, and a processing fee. I requested a review of those charges and explained my medical circumstances, and that being charged an annual membership for the following year made no sense. To its credit, ABC Fitness Solutions (parent) customer care responded promptly, reviewed my concerns, waived the annual fee, and confirmed a $64.19 credit on my membership account. However, ABC explained that the club had collected the payment directly and would need to issue the actual refund to my card. That put the matter back in the hands of the same general manager who had been copied on my original correspondence and had not responded. An account credit on a canceled membership does me no good. The money needs to be returned to the card that was charged. As of this review, the $64.19 refund remains unresolved, and I have received no response from the general manager. I am requesting only the annual fee that ABC already agreed to waive. Members should not have to chase management repeatedly or consider a credit card dispute to obtain an acknowledged refund. Customer service includes how you treat people when they leave, and this location has fallen well short.

I have been a member since the Lutz location opened and it is my experience that anytime you make a change something gets messed up! I decided to move to a family plan and was told all my amenities would be the same. I switched and lost towel service which was something I used. I went to the opening in Land O Lakes and signed up for personal training but informed EOS that I wanted to remove the service within 3 days, so my whole membership was cancelled. This gym is not worth the hassle! Some of the other area gyms are not keep up well either.

The gym is nice they have lots of Options to get your workout on. But they are teaching their employees to be deceptive. I spoke with Miss Dejanee B and she said I had to pay $150 member fee and an annual fee of $60. I said I would think about it and then she claimed to give me 50% off the membership fee. Well not exactly 50% but I got home and look on their website and I it was already marked 50% off. I called her and she claimed not to know that information. I stated to her had I paid the $150 she would have taken it knowing what it was online. In every aspect these companies are constantly taking our money. BAD BUSINESS!!

This is a review of the location on Raintree/Scottsdale. I find that the cleanliness of the gym has a lot to be desire. we need a sign letting people know the use of the machines first come first serve. Users should not be allowed to put their phones or towels on the equipment as they are using another machine. There is no VIP or reserve of machines f you are not using. This creates an atmosphere of disappointment and conformation. This will be simplified by adding a sign.

The gym itself is "okay." Edges out Planet Fitness simply because they don't have stupid rules about where you can have your gym bag and how much sound you can emit while lifting something heavy (what are we, five?) However, I was drawn to leave this review because what they bill as an "extra" that I'm actually paying extra for, a monthly body scan, is in reality their excuse to hold you hostage while they try to sell you on their "personal training." Their sessions are very overpriced compared to other gyms (Mountainside has 15 sessions for $375; EOS wants $300/month for one session per week (=4 sessions)). I was just reading some of the other negative reviews, and it sounds like everything I was told verbally (while being held hostage for almost 2 hours just trying to get my "free" body scan) are issues that others have found not to be factual. So yes, they do apparently lie. I did NOT sign up for the PT and now certainly won't be after reading so many other nightmare experiences. Just be VERY aware and do your homework before agreeing to sign up for any personal training, and remember that BY LAW you are ENTITLED to a written copy of the contract. I've seen that in recent years gyms love to have you sign on a screen so you can't read before signing. Don't do it! EOS, I bill at $395/hr, so stealing 2 hours of my time is NOT a FREE body scan! If this harassment continues every time I request the monthly scan to which my contact states I'm entitled, I'll be filing a formal complaint.