Nate C.
Sub par
Eos is a great gym with plenty of amenities. But if I walk into heaven and receive mediocre customer service, the sights won’t do much. I signed up for the basic package. Five months later, come to find out I’ve been being charged $40 a month. I couldn’t even get towels. I asked to be reverted to the basic, without asking for refund or anything. I was informed that although the representative signed me up for something different than the membership agreement I was provided and led to believe I signed up for, I would have to pay $80 before reverting to the basic. With this business, regardless of the situation, apparently the customer is always wrong.


