EntirelyPets PharmacyReviews of entirelypetspharmacy.com

Never have done business with this company before. Pricing around for a safer medication for my dogs arthritis. Galiprant 60 mg. Which is significantly more expensive than other meds. And there doesn't appear to be a generic version of it, yet. Good ole pharmaceutical greed. Saw I could save quite a lot pricing Entirely Pet Pharmacy. Thought it sounded to good to be true. Called them and used the call back option. 45 minutes later no call. Called back and waited on a rep this time. After about 15 minutes I had no option to wait for a representative. It made me have them do a call back. Talked to no-one. 2 hours + later, NOTHING! Initially I tried doing everything online. Put all the correct info in. There was some issue. Didn't work. In all my years of ordering pet food/supplements, medication etc. I have not had a hard time doing business like this with any company. Piss poor basic customer service! Will pay more somewhere else if I have to. Don't have the time or the patience for their inefficiency. Won't be wasting my time with "Entirely" Pet Pharmacy any more. Good Riddance.

Just started an order and had not completed it yet. Card was already charged and no order history on the account I created. No email confirmation or confirmation code. Complete SCAM!!

Entirely Pet Pharmacy has been nothing but prompt and very helpful with my prescriptions. They are courteous enought to call and remind me when it's time to renew. Their prices are very much cheaper than my Vets Office. I appreciate the courteous reception when i need to speak with them. I give them a 5 star rating. Were it possible, i would give them more.

Entirely pets advertises different discounts, but when you check out you will find that it may not be what you expect. The information you need, to know how their discounts work is hidden in a tiny asterisk link. Once clicked, I had to scroll down 13 screens to get that info. I was ordering a product with an "instant 10%" discount. They also had a Black Friday code discount of 20%. They will not give both discounts, yet is does not say that where they advertise the discounts nor does it let you know what they did at check out (eliminating one discount). It only shows the actual amount of the discount offered. Do your Math! The company does have a very tiny asterisk after the Black Friday sale code, but you need to know to click on it and it takes you to a page that will first show lists of product exclusions it will not work for. Then if you scroll down 13 screens, it says that only one promotional offer can be used at a time. Yet, I did not need to put a code in for the first 10% off, so I did not think of it as a promotion. This whole presentation is at the least, a deceptive practice. They are hiding this information as most people probably won't calculate what the discount should have been. In my case it was a $22 difference in the pharmacy. Two final notes: (1) Every time I went back to look at the product page and returned to check out I had to re type in the Black Friday code. (2) I have done business with them prior and their products are fine. I just don't like to be deceived.

Was told Flea collars were on backorder. When I called to find out how long I would have to wait I was told they would be in by the end of the week and would be sent expedited shipping. Two weeks later, two emails and three phonecalls and still haven't received the items.

I ordered a bottle of Cephalexin 250 mg and I paid over $40 for it just to receive an email saying the medication was on back order with no estimate of when I would receive my order! I really NEED this medicine for my pet! I even asked them if they could replace it with another antibiotic that would also cure the infection that my pet has and they never responded back to me! What type of online pharmacy is this? I will be calling them tomorrow to request a refund if they can't send me the medicine I ordered or some type of equivalent because my pet needs the medicine!

If I could give zero stars I would , my American Bully has severe ear allergies and is as we speak suffering from an ear infection , I ordered his prescription a month ago and never received it, we've called only to find out they couldn't find the order, so we produced proof of payment ,almost 50 bucks BTW, then supposedly they found it , was told we would receive a confirmation email , we never got any email, and still no medication, and no money to go any where else, all the required info regarding the vet and the prescription has been provided 2xs now ,no excuse is acceptable, I will never ever use this pharmacy again , they took us for $50 , and I get to watch my precious baby grind his ears into the floor , constantly shaking his head, in misery

The company says my package was delivered but I never received my package. I called several times to speak with customer service, leaving voicemails, yet no response. I have filed complaints with all legal avenues.