EntirelyPets PharmacyReviews of entirelypetspharmacy.com

Some of their prices on pet products are pretty good. However, the customer service and on-line order system is not very good. I placed an order for my cat. For no reason given, they cancelled my order. So I re-ordered again and the 2nd order went through. They charged me for both orders but only delivered one order. Their system did not refund me for the cancelled order. If I did not watch my visa account I would have been double charged. Each order was $130. I reached out to customer service about getting credit for the cancelled order. I had to jump through more hoops by submitting a copy of my cancelled order. Their customer service was not very helpful.

Same issue as all those listed here. Be warned DONT BUY FROM THIS COMPANY! I ordered heart medication for my Dog in May. They told me the medication wasnt in stock ... “covid”, I was very understanding and actually asked my vet to send another prescription in for the next size tablet which they kindly did and called Entirely pets to ensure they received. Countless follow up calls later with promises of supervisors calling me the next day (not) I gave up on receiving anything and paid full price (and then some) to get it rushed from my vet in late May. In July (yes I’m serious) a prescription showed up from them out the blue which I notified them of and offered to return - no response (surprise). Today August I receive a collection letter for $64. I’m absolutely disgusted with this company’s lack of response and customer service.

Never shipped order. No response to emails and no live human to answer their phone.

My dog has congestive heart failure. I decided to purchase the medication from entirelypetspharmacy.com because, after spending $4,000 for my dog's vet bills, I really needed someplace to buy medication just a little cheaper to alleviate the financial strain. BIG MISTAKE. Another lesson in "you get what you pay for". My dog requires 5 different medications twice a day. One of them being the Pimobendan (Vetmedin). I placed an order on April 7 for the Pimobendan and another medication that I had MAILED them a prescription for, and also a third (with instructions to simply obtain a transfer from another pharmacy, which I assumed would take them maybe a day to do) and it is now almost THREE WEEKS and I still haven't received my order AND I paid for the expedited shipment. After waiting about a week and half I inquired about the ordered. Received NO response. At about two weeks, I inquired again. No response. Shame on me for not CALLING them. It is now 19 days and I called and miraculously got a hold of someone. The customer service rep told me that they were OUT of the Pimobendan - as in didn't have any in stock and it was on back order. ARE YOU KIDDING ME???? The one medication I was EXPECTING THEM TO MAIL ASAP they ran out of and didn't even bother to let me know so that I can get it from somewhere else. Complete and utter disaster of a company. I wish I had read the reviews about this company sooner, as I would have avoided relying on them at all costs - especially for the sake of my dog.

Terrible experience ordering from them. I inputted a missing front number to my PO Box but had the correct zip code and last 4 digits of my PO Box correctly. Entirelypets somehow changed the zip code and my package was sent to a different post office. When I chatted online with 3 different reps they said I put the wrong po box. I was missing the one number in front but if they had used the correct zip code with the last 4 digits of my PO Box the post office will deliver to me. Then all of a sudden each of those rep stopped replying as if letting me wait until I was mad to end the chat. I called them and again the rep lady said it was my fault for providing the wrong po box 2083 instead of 32083.i told them if they had not changed the zip code then it should be fine. She was still arguing with me that there is nothing they could do and said they will get back to me. This is the worst experience with such rude staffs. If I had ordered from Chewy they would apologize even though it was my fault and resend it to me. The reason I ordered from entirelypets was because Chewy was out of stock. I truly regretted ordering here and I would Never order from here again! Order 130707

not bad, had my first two orders with no issues. Definitely a way better price than my Vet

Quality products, good pricing promotions and customer service. A trustworthy company.