EntirelyPetsReviews of entirelypets.com

Ordered a prescription & chose autoship. There was no confirmation for autoship on the website which I thought was odd. When it was nearing the time for the next shipment I checked on their website and it said autoship online was not working so I could not see if I actually had autoship. Had to take the time to call. The representative did not seem to know what to do. I wanted to know when the "autoship" was supposed to ship, bill, how much it was. She said yes you have autoship. I had to ask again, WHEN and how much is it. Because I bought the 1st product with promotion discounts I was told she had no idea how much the next shipment would be. I said I can't buy a product if I don't know what you are charging. She then said she'd do a fake order to see. She came up with an amount and said it was Free shipping. She was supposed to adjust my autoship to new dates of every 4 months. I got the invoice confirmation and they charged me shipping. Had to make another call the next day about that. This person told me that it wasn't free because I asked for priority shipping. I said that I did not ask for priority, the gal yesterday said it would be free. She said for autoships they copy the 1st order and ship with the same shipping method. I told her the other gal told me it was free shipping so we didn't talk anymore about shipping after that and I wasn't told about any copying from the first order etc so I was surprised to find shipping charges. My June ship date was supposed to be moved up to May with the first gal but she never adjusted the ship dates so on their records they had a shipment already sent for 4/29, then scheduled again for May 17th and again on June 17th instead of every 4 months as requested. Finally got that squared away with the 2nd gal but we'll see. Not sure it's worth the lower cost for the hassle. I asked where they were located and she said California. I asked where in CA and she said the Bay Area. I said the Bay Area is pretty big ,,, Finally she said Union City....

I placed the order on 4/12/25. Paid extra for HP Priority Shipping (2-4days). I did not receive package until 4/21/25.

never call back leave you on hold forever no wonder their products are a little cheaper than the good companies like chewy

The ordering was simple and the items arrived on time!!!

I called customer service to place a medicine order for my horse and was told they couldn’t take my call but would get back to me shortly. It took over six hours to hear back, and when they finally did call, they hung up, yes, they hung up on me without resolving anything. Completely unprofessional and disappointing. I expected at least a basic level of courtesy and communication. I will NEVER EVER do business with this disrespectful and horrible company again!

I always order this product from Entirely Pets. It's the best product out there for cleaning bulldogs face. I use it once a week and it definitely keeps his wrinkles clean and yeast free.

This place sucks! All I wanted to do was place an order for bravecto and they're quick and easy order form would not let me put anything in! It told me I had the wrong dog, then it told me I had the wrong medicine for the wrong dog, then it told me my credit card was wrong, all this took over an hour! Thank goodness I came to trustpilot to see they had crappy reviews anyway!

I did receive my order, thank you. My dog loves these. They are the only treat she can have.