EntirelyPetsReviews of entirelypets.com

Two weeks later and only an email “part” of my order will be filled ... still haven’t received that or a refund and zero communication. I’ll stick to Chewy.com from now on

As usual, quick, accurate delivery at the best pricing around. There was one back order this time and it arrived much sooner than expected. The customer rep I spoke with, concerning back order delivery time frame was great! I support all who peaceful protest to honor (and hopefully bring justice for) Mr. Floyd. Remember to vote for best people you can this fall, regardless of party, color or religion. We need good, honest, transparent reps in DC to make positive improvements in our imperfect country going forward. The thugs we have now in DC are a disgrace IMHO. Thank you and all you folks stay safe and healthy!

If you are in any hurry at all for your medication, DO NOT ORDER FROM THIS COMPANY! I placed an order 2 weeks ago and paid extra for express shipping because I needed the medication quickly. After sending 3 unanswered emails, I sat on hold for over an hour before finally speaking to a customer service representative who told me that they had called and sent a fax to my vet's office and they hadn't responded. This sounded odd to me because my vet's office is very responsive and knew the urgency. So, I went to my vet's office myself. They had not heard from anyone, as I expected, so they called and left a message for the pharmacy (that was the only option). It has now been 4 days since that and I'm still being told that my order is processing. I have had to spend over $300 at a local Walgreens to obtain medication for my dog to take while I wait for my shipment from Entirely Pets. This company is awful.

I placed an order back in April and still have not received it. I have emailed and tried calling. No email reply and very long wait time on the phone. I will be contacting my credit card company to dispute the charge.

I placed an order March 20, 2020 and it is supposedly being shipped today, over 2 months later (it's May 28). No indication that they were backordered until I reached a customer service rep. In the meantime, emails have not been responded to, long wait times on the phone, and I've been given wrong information from the customer service people, leading me to believe I should have received the items by now (Oravet chews for my dog). Very frustrating. Additionally, not one customer service person said they were sorry until I pointed that out. I've been nice despite my frustration, mainly because of the pandemic, but the company and their service reps are inadequate. I bought the chews here because of the price, but it's cost me more in time and frustration. Do yourself a favor and avoid.

Received in a reasonable time. Works great for my dogs.

Please do not patronize this site. THEY ARE HORRIBLE and you will be sorry. It took them 4 weeks to deliver some meds and during that period they did not reply to my emails. After finally getting through on the phone they said my order would ship the next day. After waiting, I cancelled my order. Two weeks later I get an email saying they were sending. Just got off the phone with a very rude woman who tells me to just drop it off at the post office because they don't supply return airbills. What a terrible company.

DO NOT ORDER ANYTHING FROM THIS COMPANY! 1. VET INFO GIVEN..3X..TO 3 DIFFERENT CS REPS...WHEN AFTER 45 MINUTES THEY FINALLY ANSWER THE CALL...STILL CLAIMED THEY DID NOT RECEIVE FAX NUMBER 2. THEY DON'T ANSWER THE PHONE, ALWAYS A HIGH VOLUME CALL TIME..OR RETURN EMAILS THE DISCOUNTS ADVERTISED ARE NOT WORTH THE AGGRAVATION WITH THIS COMPANY THAT SHOULD NOT BE IN BUSINESS!!!