EntirelyPetsReviews of entirelypets.com

Perfect Every order ,,,,fast delivery time

Excellent price; fast shipper

This order didn't go as great as most of our Entirely Pets orders. I followed up twice to get updates on when our vaccines would arrive and received no response. Our "next day" delivery took 12 days! As I mentioned, usually customer service and shipping from Entirely Pets is great -- this one, and their lack of communication about the situation, wasn't up to their standards.

They shipped me a powder not the joint chews I ordered and already paid for. They then think I am going to pay again. Still have not gotten the return shipping label. Found the same stafford product at Walmart online. There must be something in the California water to make these people this dumb!

0 stars. Their website fails to disclose to consumers when products are out of stock & accepts transactions for products they do not have. In addition, there is also no email notification process in place to inform consumers that the product ordered is not available when the order confirmation email is generated after the online transaction is complete. The online order history shows a pending status. In order to obtain a true status, the consumer must call to follow up at which time, the consumer is informed that the product is out of stock with no ETA. Customer service is aware of the website and automated issues. Sadly, the same technical issues exists for Healthypets.com who is an affiliated entity of Entirelypets.com. If your pet requires Rx or supplements that are time-sensitive, do not order online. Even when Express 1-2 day shipping is paid ($29.95 at Healthypets.com) or $34.95 (Entirelypets.com), you will not be properly informed that your item is unavailable and will not ship.

The customer service is a joke. I received an order that I didn't place around May 1. I called and I was told that they had a system upgrade and some orders had been shipped by mistake. They did send me a shipping label after I called TWICE. I returned the item and they received it on May 7th. Here it is June 2nd and I still have not received a refund to my credit card. I called on May 11 and was told it was being issued. When it still wasn't showing on my account I called on May 28th and received two emails, one an RA and the other a credit memo. Today is June 2nd and I called my credit card company and they show nothing from EntirelyPets/HeathlyPets. The payment is due June 7th and this is the only thing I owe on this credit card. What a joke! I do not recommend doing busy with them.

Tried placing an order on 5/7 and all their website indicated for the status was that it was "pending". I tried emailing them multiple times for an update and never received a response. While waiting, our cat died. I wrote them again, stating that a refund was needed and STILL never heard back. I have a case open with Paypal so we can receive our refund. It's pathetic that in 2021 we still have websites ripping people off like this. If you value your time, pet and money, stay far away from this website.

After receiving my order, I contacted sales to discuss the problem I had with it. That was seven days ago and I have yet to receive a response. Meanwhile, I've gotten two sales pitch emails from marketing. Why would I order anything else from Entirely Pets when they've yet to respond to my first concern?