EntirelyPetsReviews of entirelypets.com

Dealing with Entirely pets Pharmacy has been the single worst customer service issue I've ever had. I ordered 12 prescription pills for my dog. They came in two boxes of 6: one with a red sticker that said to use it first since it was expiring soon (12/24) and the other that didn't expire until 2026. Two of the pills in the expiring box were going to expire before I could use them so I was upset. I called and was given the run around for literally 6 weeks - I would call, be told I'd be called back by a manager, call again 3-7 days later, over and over again. I was finally told they would replace the two pills so I had to send back two of the expiring pills first. I was sent a shipping label, I sent. them back, and waited. Called again. The pharmacy said it's not their policy to replace drugs like this and was not going to do anything despite the fact that I'd already sent back the pills (per their instruction). I was told on another call that the pills I sent back were re-sold so they would refund me for the cost. I waited 10 business days for the refund. I just called for what i pray was the final time and the customer service agent said accounting was never made aware of the refund and she would issue it today. They are either utterly incompetent as a company or just hoping you give up.

Awful!! I bought a medication and then recivied an email telling me that there’s no stock, it would arrive again within 2 weeks It’s been more than 2 weeks, I've tried to cancel my order, sent over 7 emails, phone call and not one response

My dog was running out of his joint supplement. I normally order it from my vet, but found it cheaper online from EntirelyPets. I ordered it and was told the order was being processed and would arrive between 4 and 8 days. On day 9 I called EntirelyPets and was told they no longer carry the supplement, but hadn't removed it from the order site. They didn't bother to let me know so I could search somewhere else. Not cool.

Absolutely outstanding experience with Entirely Pets. They had the best price on an item I needed by prescription for my mule. They shipped fairly quickly and my calls to customer service were handled with care and attention. I will definitely be using them again

Placed an order, got confirmation, rx faxed to my vet, was going along smoothly. Next day, my entire profile was gone from website. And they placed a pending charge on my credit card. Placed several emails and phone calls but never received a response from a human. Disputed credit card charge and had to find another pharmacy.

Ordered a medication specifically for medium to large dogs and specifically looked at dosage label provided on their site. 30 pills = 30 days. They sent me medication for medium dog only meaning my dog needs 2 per day according to label directions, so a 15 day supply. Tried calling them-site states they close at 8pm. Called at 750 pm and already closed. Sending back will cost postage and 25% restocking fee. Stick with CHEWY!

I ordered prescription allergy medication for my dog. I never received it. They only response was to check with my postal service. The post office does not follow up on prescription medications. So Entirely Pets will do nothing.

Purchased a new large Seresto dog collar and we were sent a used collar! It had many visible puncture marks all over it, had clearly been cut to size, and the loop holes have been cut off! They even packaged it like it was new. We have also reported this company!