Enterprise Car SalesReviews of enterprisecarsales.com

Ottis And Jason at Enterprise in woodbridge Virgina was exstreamley kind Ottis took the time to show me everything about my car purchase wonderfull service been a while since customer service has been shown so graciously .Was not in my plan to buy a car today he was so nice , Love my new Van.

Better check ,check and double check.

Keida White and Takora took excellent care of me when I came to the Victorville location from the Lax location they even lower my rate which was exactly what I needed! Every time I went in I was treated well by all of the Employees there!!! Even when I called to extend my rental days there was no issues I love this place will always remember how I was treated would recommend them to everyone I know

This is an email that I tried to send to Enterprise in Mount Kisco NY but everyone I have contacted refuses to provide an email address. I was able to send an edited version online to a "clearing house", which indicates that it will be forwarded "down" to the "regional management team". My credit card declined this morning for my reservation. I failed to check before I arrived, as I am in the process of moving and had just dropped my car off at the auto repair. Shannon and Kelly at Mount Kisco NY were nice and apologetic. However, Shannon failed to tell me I could not use the same card again. I had paid the card down while I was waiting. She informed me that the "system" would not accept a card that had declined previously. She should have known or told me. I had asked to use two different credit cards and told it would not be acceptable. I was asked for a utility bill but my rent includes my utilities. I had already provided my insurance card. This is a terribly unnecessary burden on an established customer. It was arranged to have Gary to give me a ride home, which was greatly appreciated. I have been an Enterprise customer for a number of years, except for the last two. As a rideshare driver, I have heard many horror stories from people who had reservations with Enterprise and were left with no car at the airport, sometimes late at night. It was prevalent over the last few years but I gave your company the benefit of the doubt "due to Covid". After a few unpleasant attempts to rent a car with you guys myself before today, I believe that the scenarios presented to me were all true. Today, there was a greater effort to push me away as a customer than to keep me. My $89 wouldn't make or break you obviously. You made an honest, hardworking customer's day much so much more difficult. Trying to move, pay for my auto repair, missing work (I use my car for business), and then being stranded 15 miles from home because of your stringent policies is terrible customer service and downright mean. I have been renting from another company in CT since I have lived here, and I am happy to drive an hour to that facility because of the ease of renting a car and the respect they show me as a working man. I chose Enterprise today because you are a few blocks from the auto repair. All of my apprehensions about the quality of Enterprise's services and product have proved to be well founded. There is nothing to draw me to another risky rental reservation with Enterprise, ever again. Even my being responsible for ensuring that my credit card accounts are paid and up to date will not allay my disappointment with your company. I came back to you today after a long absence. You had a chance to retain me. Instead, I was rejected by the over reaching qualification of "...a couple of utility bills"? I called the location today to get an email address for a manager and was refused by Kelly. She gave me an 800 number. Why the secrecy? I was being considerate of the manager’s time by trying to send this communication before a phone call. Kelly at first refused to even give me his name, instead she kept “talking over me.” Inexcusable. She finally told me the manager’s name is Connor. Please use this as a training "tale" and do what you can to address these kinds of needs and difficult experiences with your customers. Enterprise should be very concerned. People rent cars because THEY NEED ONE! Most rentals are presumably for emergency, travel, scheduling, etc. Not being able to obtain a set of wheels, whether for business or pleasure is nightmarish on top of the already stressful situation that brings one to buy your service. Having, and fulfilling, a guarantee of a simpler process to renting should be the renewed mission of Enterprise AND, certainly the least difficult part of someone's day, such as mine has been. The stonewalling by Kelly the assistant manager is baffling.

We had a wonderful experience! Morgan helped us buy our first car (: She explained everything so well and didn't try to pressure us on any particular car. She helped us with our price range and felt like our friend not a pushy car sales. You can trust Enterprise, they are not like other places ❤ My parents have bought from them 3 separate times and have always been happy! They continue to have repeat customers.

In July 2019, I purchased a 2018 Suburban from Enterprise Sales in Allentown ,PA. I am very happy with the deal and the car. But after the closing, they only gave me 1 key and fob. This was ironic because I rented several cars over the years from Enterprise and both sets of keys and fobs are always cabled together. The last communication I had with the salesperson was that they were coming from another state. (the car was from Florida, which I valued). I was able to get a spare aftermarket key for $90,but the fob, with remote start, would have to come from a dealer for $500. In Jan. 2021, I called a corporate number, but you don't get to a higher level. A gentleman from a Wilkes Barre, PA office told me that an Allisa, from the Allentown dealership, was off that week and would contact me when she returns. She never did. The instrumentation was overwhelming, so I didn't notice the service safety system warning until the next day. It turned out to be a haptic seat vibrator (got one from Amazon for $40 and installed in a half hour.) Too bad I had to pay a Chevy dealer $150 to find out what the issue was. So much for their multipoint inspection. Buyers beware.

Ripped off! sold me a car i can't even get registered..stole 5 grand from my bank account fraudually and has been horrible experience. stuck with a van and payments that i can't even drive because i can't register it.

Horrible do not trust this salesman he literally lied to me about helping me out with my credit enterprise is the worst place to buy a vehicle intrest rates are ridiculously high don’t be fooled or forced into believing that it’s going to help your credit I got ripped off! In (Warren mi) I-put down 10,000 cash which the sales man took as profit for himself and finance me. On a 2015 Buick Regal turbo in 2018 was given a 75.000 mile warranty soon as it expired. I needed shocks and struts and rotors, brakes,tires that wasn’t matching had to pay out of pocket for a fuel pump! Plus transmission work! Within the 1st year I purchased The vehicle. Financing was 11,000. Interest was almost 30% which is high. For 73 months heading closed to 80 months with Santander. Which is a financing High risk broker in Texas. They never seen the amount that was put down. On this vehicle So!!! Be careful beware and don’t let your emotions and excitement get the best of you…Remember you are the buyer get what your looking for don’t let yourself be pushed they are over charging you for these vehicles..Don’t put cash down!!! If you do don’t forget to get a Receipt Stating how much you put down or Give it to your finance company. And don’t take the extended warranty!!! Which makes your payments even longer they charge you for that as well. I’m just warning you b/c it happened to me. And my best friend…And they flagging the bad postings!!! Enterprize feed you a story about building your credit history you can do that by owning any type of credit.. Sales reps are trained to lock you in with higher interest rates. The amount being paid on this car I could have gotten a new one.Unless you have cash to give away with deep pockets. It’s sad that I’ll be stuck paying nearly 30.000 for a 17.000 base model which is ridiculous besides it’s other dealerships doing this never anticipated a rental car company would be doing the same.Just remember to do your homework! it’s very troubling I’felt that I could trust salesperson Joshua Barlow that took my cash down payment of 10.000 for profit and finance me the full amount including hidden fees…But that’s what they do gain your trust and take advantage it! Hopefully you know these are base model vehicles so you should be paying base model prices.Which supposed to be lower than average. Me and my best friend had learned the hard way thank god. It’s finally paid off! I’m done with enterprise.Hopefully you find this useful and helpful in making your decision.