Enterprise Car SalesReviews of enterprisecarsales.com

Outstanding Customer Service I’m writing this review in regards to Stephen Hicks, Michael Gruzalski at Enterprise Car Sales in Palatine, IL. I’m not writing this review because Mr. Hicks just sold me a vehicle, but I’m writing because of his interactions while I purchasing the vehicle. Mr. Hicks made this experience a noteworthy and enjoyable experience. First, what Mr. Hicks said he was going to do, whether on the phone, text, email, or in person, he did just that. He always kept his word! Mr. Hicks didn’t over promise, he consistently provide me with information and guided me through the process at the pace I wanted to go and was able to help me get to exactly what I wanted without any surprises. Second, Mr. Hicks was very personable making me feel respected, valued, and comfortable with that which I desired to do. He continued to work hard while talking and laughing with me, demonstrating kindness and exemplary customer service. Third, Mr. Hicks exhibited world class professionalism throughout the whole process. This experience with him, as well as interactions with Michael Gruzalski, who shared in my experience and provided great customer service as well, has caused me to take pride in my decision to purchase a car from Enterprise Car Sales as well the decision to come back for the next vehicle as well. Thanks Stephen and Mike much appreciated!

2019 Nissan Rogue Sport. After renting this car for a month I purchased it. The sales division had her for a week removed a nice set of matching tires replaced them with 2 different sets which were very cheap. Now her tires are miss matched. With 2 cheap sets. Did not fix the ding in the windshield as was brought to their attention prior to going to sales. So I had to take a day off to get it replaced. Also the vehicle had 28,000 miles on it and has never had any of the filters changed. I would not recommend buying a car from Enterprise sales

Great experience at enterprise of Lebanon pa wonderful staff car was cleaned up to date on maintenance would recommend this location

I brought a car from Enterprise on 2/4/21. I called them on 2/13/21 to let them know my brakes are squeaking really loud. The sales rep told me not worry about it because i have a year long warranty on it. She told me to take it to Nissan and they will fix it. Great news! ......... No,When i finally took it to Nissan they told me that it's not covered under my warranty, plus they ended up finding something else wrong with the car, which can be dangerous if i dont get it fixed. I called the Manager at Enterprise Car Sales in Lancaster, He basically told me that it was my problem because the mechanic didnt tell him when the problem started, so they are not helping me with the issue. I called the mechanic back and spoke with him twice and he said that he never said that to the manager. It is disappointing to me because i never had an issue with Enterprise until now and that i have to pay $800 out of pocket for a car i only had for a month.

They actually fit according to the size guidelines which is always a plus.

This is my second car that I bought at enterprise my salesman Don And his manager Addison were terrific great experience

Although the salesman seemed to be a nice fellow, what ib ultimately received was a bunch of trucks and gimmicks car salesman use only they have a different approach- they have cars listed on their site- I’ll call them bate cars because they are all really nice and priced right within your range! You decide on one for say 20 k they take your trade in and deposit say add up to. 7500 They ruin your credit and get you approved at a slightly higher rate because they have a kahootz type relationship. Here’s the hook Once your approved they come back and say oh that one was just sold! But let’s look at what wise we have And they find one for 23995 that’s4 k higher and knowing your approved they figure you will take it cause the payments might be 20 - 40 bucks difference. Ok they say hey let me check if that one if it’s available. That one turns out sold also ( they just sold it yesterday and they didn’t update yet) They do this game back and forth until they get you up around 10k higher and that ones available in fact they will have 2 of those now and most fall for it and leave with a car they never intended I’m spending that much on! I caught in and caught my salesman in a little white lie and then another white lord and then my antennas went up They had a 15k verified check and screwed meet around the last time I said no and asked for my cashiers check and they didn’t have it at the dealer I had to wait But they get you real impatient by prolonging the entire thing so you really want to just get the Damn car and get it over with and that is how they end up selling cars at 20% below new! Best advice go buy new you will get better interest rate and a brand new car that 200 different oriole didn’t beat up on! Engine wise oriole beat the heck out of these rentals it’s proven especially under 30 renters Believe me your gonna get bamboozled into buying a car with some car sales gimmick and the car has been used like a doorknob at Walmart

I worked with a salesperson to reviews cars and ultimately found a car I thought was perfect. I purchased this car. It turns out the list of features on the website was a lie (for example it listed power lift gate and heated seats and the car has neither of these features). In addition they listed the car as an XLE model but it is an LE (without a leather steering wheel or moonroof). I had thought I was getting a great deal but ultimately was ripped off. The only reason I did not give one star is I now have an opportunity to return the car within 7 days of purchase. I feel taken advantage of and cheated.