Enterprise Car SalesReviews of enterprisecarsales.com

In may I gave Enterprise car sales a 5 star review. 2 days later the first car they sold me was leaking in my driveway. Told them I didn't want that car and they took it back. And I gave them a 5 star review again because I felt it wasn't their fault and they seemed to be compassionate about the situation. They then sold me a 2018 dodge journey which I love but.... On November 9 the transmission went and again I said thank God I have the power train warranty.sooothe car was towed to the local dodge dealer and Enterprise corporate supplied a rental. On December 9thdodge called transmission done pulled out of dodge engine light came on went back they shut it off.on the 10 engine light back on was told to bring car back on December 11. On the way to work December 11 the new transmission went. Back to dodge. on December 20th dodge called transmission fixed car ready. Then on January 7th transmission is leaking in my driveway.entetprise seems to be done with me since dodge installed the first of 2 transmissions. So back to dodge I go tomorrow. I think the car I love so much may be a lemon. More to come.

Brand new to their system of sales. I haven't purchased a vehicle in over 10 years and it took 6-7 hours to complete my sale. The finance person didn't take the time to meet with me and non of the sales people didn't know most of the paperwork. IN the end the "head guy" called and listened and decided my experience was not good yet he decided his people only needed training. ....btw my paperwork didn't make it to bank who was financing for right at a month. watch your back side

This is the third car I have bought from Enterprise Car Sales and they keep me coming back. Corey Hall & Matt Michalski at the DFW location were phenomenal to work with on this transaction. They were friendly, professional and expediently took care of the entire process (calling about the car to delivery of the car over an hour away) in less than 3 hours! Hands down, stellar customer service and experience …. Keep it up guys and thank you!

Kari Michaels and Hannah were phenomenal in their treatment of my family. They made the car buying experience a breeze. There was no pressure to buy more warranties than we needed nor any pressure about anything. They were so professional and friendly, it made me wish every car sales person would follow their great example. They treated my 16yo young driver with respect and curtesy, and my 22yo son, who happens to be a car mechanic, with the utmost respect. There were no games of intimidation nor boasting. Our time with them was a pleasure!

My son and his girlfriend went to Enterprise simply to discuss what their options were regarding possible trade ins. Before going, coincidentally, Michelle, a rep there, called me to check on how we were doing with the car we bought a year ago. I told her about my son and his girlfriend and their inquiry and set things in motion. My son and his girlfriend are young (20 year olds) and not savvy when it comes to buying cars but they were only supposed to have a discussion. Well, it turns out they were tricked into providing their SS#s under the pretense of it not being a hard credit check. Not only did the rep send their SS info to many banks (for which they received many responses, thereby reducing their scores) but she constantly called and texted, pressuring them both on purchasing vehicles, for at least 3 weeks. They saw two young and impressionable kids and tried to take advantage. Despicable!

I’m writing this review in hopes to deter people from, not buying a car from them, but to deter them from buying their warranty. Things happen to used cars. Totally get it. My water pump went out. I called my office I bought it from, they helped fantastically. (Thank you Nolan and Roy from Omaha NE) I called the warranty people as instructed. They faught me tooth and nail on everything. They said that the labor cost was too high so they were only paying half. Then they said the water pump part is covered but not the tool kit needed to fix it because it contains “liquids”. Aka lubrication and conditioner for the new pump. They said they don’t show I have a waiver deductible for the first 12mo / 12k miles so I had to send them a copy of the agreement with that showing. Then at the end they asked if I needed a rental. I told them that would be great seeings that the shop is taking it on Friday and not giving it back til approx Monday. They told me that’s not on them and they only cover 24hrs unless the delay is for parts. Then they’ll only cover an additional 2 anyway. I asked him to just book it for Monday which is the day I would need it most anyway. He said okay and told me there are no cars avail in my area. I said okay? So no rental then. He said I could go somewhere else and they could send me a check for 50 bucks after I send them a receipt. I was like??? 50 bucks? You clearly have never rented a vehicle before. So the fees and all the taxes etc are on me for the fix of the car and the rental. I decided not to go with a rental at all and at the end of the day on a 800 fix they’re paying a little over half. I’m super annoyed bc when it is sold to you you’re “buttered” up into believing you’ll pay nothing at all for the fix unless it’s maintenance related and you’ll have a rental for free with enterprise til the cars done being worked on. Nope. Not at flippin all. I called my car sales branch in Omaha to let them know and told them how big of a load of crap they sold me on the warranty. He was very apologetic which is appreciated but I’m unsure how much I can believe that they didn’t know this was happening. Hope no one else buys their warranty. Love the people at enterprise. Love their cars. Love their deals. But man. That warranty is NOT WORTH IT. Oh. And they give you 7 day buy back guarantee? Do yourself a favor and take the car in to be looked over very well. Just in case. If I did. I probably wouldn’t be dealing with this now.

I went to enterprise car sales in Farmington I wanted to buy a car but most of the cars was more than I wanted to pay for. So I ask the young lady that came out to talk to me. I check out some cars So I ask her when do you get cars that are in my price range. So she gave me her card and told me to call her on Monday. I call her but never got a response back from her. So I went up there to talk to her about buying a car. she act like she didn't want to talk me because I was not buying a more expensive car. I used enterprise sales before.I never got treated this way. This sale person didn't care about her customer. If you looking to buy a car from enterprise sale don't go to her.

How many times do you have to run somebody's credit to rent a simple economy car? My credit was run six+ times AND is considered a hard hit on my credit. Enterprise denies they ever did this even though I ran a credit report and showed them. I was told not my problem. There are plenty of rental car companies DONT USE Enterprise!