Enterprise Car SalesReviews of enterprisecarsales.com

Enterprise, Andover. Booked a car weeks in advance to allow my vehicle to be repaired, the morning of collection I receive a call 1 hour before collecting that they do not have a car until later in the day. This then caused a knock on affect to all previously planned appointments that day to little concern to the member of staff. On arrival the car provided was unfortunately not suitable for my families requirements, no other car was offered. Unprofessional staff member was more interested in her own mobile phone same staff member as previously mentioned. Left enterprise and had to collect own vehicle from repair garage to then rebook at a later date.

This was my first time buying a car from anywhere other than a dealership, and so far it’s been a very disappointing experience. I have only had the 2019 vehicle for 2 months( purchased May 26, 2023), and already have had a dead battery, which I was eventually reimbursed for, but now there’s an electrical malfunction that is most likely not covered under the limited warranty. The dealership has been unable to get thru to a Assurant to even verify if the parts are covered. I spoke with “ Manager” Amir today and asked about adding an extended warranty because I was told I could add it later by the salesperson. Now I’m being told I had to add it within 30 days. When I explained to Amir the issues I’ve had with the car his response was simply that’s why I should have gotten the extended warranty at the time of purchase. I understand that the car is not a new car, but I would have at least expected a little empathy, which when you’re in business goes a long way.

Absolute dreadful company DO NOT TRUST! Booked a car 2 months ago and just 2 days before I go and collect called me and said there is no cars left due to Easter holidays so they are unable to provide me with a car. Absolutely stuffed as destroyed my holidays. Thank you Enterprise for being an absolute joke.

They are a joke. I wish I had read the reviews before I gave them my money to transfer a car from one lot to another. I paid $305 to have a car I was interested in buy from the Enterprise in Fredericksburg Va to their lot in Newport News Virginia. It’s less than a 2 hour drive but It’s been 2 weeks and they cannot deliver the car. I get one excuse after another and none of them make sense. I was reminded today that they have 21 days to deliver the car. I didn’t think a 2 hour drive would turn into 21 days or I would never have paid for the transfer. Now I’m wondering what is wrong with the car. Is that the reason for the delay? It was advertised as a one owner car with no accidents. Now I’m not so sure. I feel like I’ve been conned. Deal with them at your own risk. You have been warned.

When I bought the car I was happy. The one I made arrangements to see was sold before my viewing appointment so they found a similar one at another site and brought it in. I bought it and thought decent purchase. Two months later the car was undrivable because a part of the suspension broke. The tech said something big had been hit causing the damage. I hadn’t hit anything especially something big. Enterprise refused to do anything. They said there was no way for them to know I hadn’t hit anything so they couldn’t help. I argued that I was telling them I hadn’t and if I had I would have gone to my insurance instead of to them so the were calling me a liar. He couldn’t refute calling me a liar or do anything to help me w the $3700 in repairs to drive the car. I purchased the bumper to pumper coverage only to find out that it covers failures and this wasn’t in that category. Don’t trust enterprise used cars. U don’t know if a prior driver was off roading in the car which I suspect happened w my car or used it properly. At least stay away from Waukesha WI sales office

Horrible car let off lot against their own policies and pushed back repairs lying to me saying will honor the deal till after 7 days issues not fixed and tell me sorry too late to return then say bring in on monday 10 am we will see if gives off codes so i go monday yesterday at 9 to my mechanic he hooks car up few codes go off but enterprise nope no codes sorry one big code that went off as i saw myself at my mechanic was one being not correct key as with pushstart computer cars apparently the windshield that had to be calibrated a few times as they sold car with cracked one sent safelight to my home twice cause no one told them the car model and it is a special one needed for computer that runs car even after they came out twice still was throwing off sensors and headlights not working correctly so apparently windshield and original key are important factors to car running right both issues they kept saying we will handle it lies blatantly lied to my face the entire time run away do not buy from this company

Had a great time finding a car. Juve helped with all the details. I was on a very strict budget and worried about safety features, he explained everything with all the information I needed to purchase the car that day. Defiantly will be going back for my next car and seeing Juve.

Seattle, Washington On 12/29/2022 bought a car with the made $11000 down-payment(cashier's check), On 01/05/2023 returned a car.The reason for Information not correct on post in the web & app. 7days or 1000mi no asked to return promotion/ Advertising restrictions.What so ever they didn't return to my down-payment money yet.(They said, the check will be refund to me within 7 to 10 days. After 10days later they said to me that the check return policy are 14 business days. But over 15 business days already. I called to them several times but they said, they will email to finance team for regarding this matter and call me back and let me know it but they didn't it even I called to them again later than Manager not in the desk. Let the manager know I called. But overnight and overnight no response call me back yet. I definitely felt they were play with me and disrespect to me. For example, They mentioned in front of me that "No free for work".when I returned car right after. Couple days later Hana(manager) called me that the return to car key if I had it but they knew it I didn't have the key car. And they refused sell any car to me at all of the Enterprise sale a car branches so You can not buy from Enterprise because I returned to the car. Sincerely, Ive been living at the hell what I felt and feeling now. What should I do? I am really frustrated and scared it because they knew my home address and work address and much more information like a mostly in my personal information. This is pic of cakes that I wrote it. I should stop to tell about them because they are devils what I guess so I am very scared and watching out my back every an hours. Thank you for the Enterprise sales team members Especifically, Hana whom the Manager at the branch. I knew you are the controller all this matter! Let you guys know whom the people read this review it that you will be regret for sure when you trying to buy a car with enterprise sales a car!! This is just my opinion! It's up to you!! If you guys wants full story about it than dm to me. I just posted on here about a little bit of it. I will let you tell you how they were playing and racism etc.. I have the evidence and I can prove it what I said it. P.S. I generally posted on here about this issue that the Owner replied back right away. He wants help me and asked me the more details information by email. So I sent it right away. But no even one word heard from him or them. It was 3 days ago. He Just posted on here for show up what I guess so now.