Enterprise Car SalesReviews of enterprisecarsales.com

We just made our 2nd purchase from the Urbandale location in Iowa from Anthony. He was great to work with. Had everything ready when we arrived both times. We were in and out. We will definitely be back.

Attempted to make a purchase. Was told that two other people had appointments to look at the car before me, but I would be next in line. I guess I made a mistake in disclosing that I would be paying cash. I got a call that I was next in line and an appointment was made. About an hour before my appointment, the salesperson sent me a text to tell me that someone was "probably" going to be buying the car. When I questioned how this could be, the salesperson starting telling me that they don't go by who is next in line. I assume the salesperson was interested in getting the commission off the financing for the other buyer. I will NOT have anything further to do with Enterprise and advise others against doing business with them.

My wife really felt the sales person at the North Charleston SC dealer was open, honest and totally above board. She was, but what she did not know or disclose was that the BMW 330i we eventually purchased was outfitted with the wrong tires. There is no spare tire with the BMW and the car is orginally produced they come with Run-Flat tires. We were going to take an extended trip and decided to have the BMW inspected by Hilton Head BMW. The only major issue was the tires were not Run-Flat! In contacting the dealer their response was they equip vehicles with flat tire inflators...but we did not have one. We wanted Run-Flat tires installed on our vehicle, but Enterprise said, NO WAY!

My car was rear ended and I needed a replacement. I had struck interest in purchasing a replacement car from Enterprise, Seattle, WA. The sales went pretty smoothly, however after that it was stressful. I had stated from the beginning I was waiting for a check from the insurance company to pay the deposit, I was assured that they would put a 10 day hold on my check and not deposit it until I let them know I had the funds in my account. They deposited my check in two days after the sale without my knowledge or my call saying that I had received the insurance check, debiting my bank account 2,000.00. My bank fortunately rejected the check the next day because I didn't have the funds yet, I reached out to my sales person she said sorry and she told the finance department not to cash the check. I was livid my bank resolved it and Enterprise did nothing except resubmit the next day again without me saying I had the funds yet which I didn't (this was day 5) so I was super stressed I had an empty bank account. My bank rejected it again and when I got the funds a couple days later finally with the insurance check I contacted them and they very coldly and somewhat dismissed verbiage said I had to now write another check or use a link with my debit card. I did that and finally it was resolved, however that being said I felt like they didn't have any remorse or responsibility for what they had done, I got an email from finance that they got my funds but when I asked about why they did what they did I got no response. I will not purchase from them again, I work in consumer relations and would never be this dismissive for my actions, mistakes happen but now I have fees I had to pay because of what they did.

I had been without a car for two months, and my job requires that I have transportation. So, I set out to buy a vehicle before we went back to work in the new year. I rented some cars from Enterprise to run errands during the holiday. One of the associates asked me if I was using my rental for travel. I told them that I was looking for a vehicle. They told me that Enterprise sold cars. Who knew? I talked to a sales representative in Hyattsville (Enterprise had an old address for me). He was accommodating and pleasant and referred me to Qaseem Owens in the Enterprise Sales lot in Pelham, AL. I scheduled a meeting with him the day after Christmas. Mr. Owens explained everything in detail about how Enterprise Sales works. Then he asked me a question that no car dealership had asked me. "What kind of car do you want?" He didn't look at a credit report, first. He didn't lead me to get the most expensive vehicle. I told him everything I wanted, from monthly payment to the type of car, mileage, and color. He was able to provide me with everything that I asked for. And he was nice. I was very fearful because I had not financed a car in 11 years. The car dealerships I had visited made me feel very uncomfortable and unheard. This was a great experience. I am very appreciative.

We purchased our car from ENTERPRISE EL PASO and were promised a second/replacement key. ZERO response from them. We have made numerous attempts to have them fulfill and Honor their commitment to us, but keep getting the "runaround" or no response at all. Total disappointment with this company. They have absolutely no regard for service after the sale!

Salesman, Paul, was great. He was very informative and helpful. I bought the car with issues the manager, Malcolm knew about. It had a bad tire and bad key hub plus a quarter of a tank of gas. I was informed they would take care of it and I made an early appointment to go on because I had scheduled a mechanic for the following afternoon since I was driving out of town in two days for Thanksgiving. I was within the seven days trial period. I brought the car in. They gave me a rental and informed me the car would not be ready for two days! Just to fix a flat and replace key. I had to cancel the mechanic and put of town trip. I received the car two days later with no change in the condition. The metal key had been removed from one hub to the other and still did not work. They put air in the tire and white handprints on the passenger door. That took two days. I have an extended warrantee. Noone has called or apologized. I'm glad this happened to me before my sister bought a car there. This may not happen at all locations because most have good reviews. I believe this is a management problem that head quarters needs to address. This location is in Houston off of I45 north. I still have a key that doesn't work, I took my car to discount tire to fix the flat. I missed my trip. I don't trust that location so I will be going to the mazda dealership.

J’ai loué sur internet 1 mois avant de prendre une voiture 7 places au départ de aéroport de bordeaux Arrive sur site il n’y avait pas la voiture demandée à la place j’ai eu un Ford transit 9 places ,pas de possibilité de discuter le manager de l’agence pas professionnel pas de solution autre que d’annuler la réservation, il savait bien que je ne le ferai pas puisque j’avais 3 enfants en bas âge. De plus il vous prenne des franchises absolument hors de prix 2500€ si vous ramener la voiture abîmé pour éviter les franchises vous devez payer 30€ de supplément par jour J’ai écrit sur le site entreprise pour dénoncer l’agissement du manager de l’agence de l’aéroport de bordeaux bien sûr aucune réponse ou excuses Bref Fuyez cette enseigne