Enterprise Car SalesReviews of enterprisecarsales.com

I purchased a vehicle from Enterprise Car Sales in Kentwood, MI (Grand Rapids area), and unfortunately, the experience has been deeply disappointing. Initially, everything seemed fine, but within a week of ownership, the car began emitting heavy white smoke upon startup—an early sign of serious engine trouble. Since then, the vehicle has been in the repair shop for over a month. It has required multiple major repairs, including replacement of the crankcase breather, all 16 valve guide seals, and now a complete cylinder head replacement. To make matters worse, the cylinder head is currently on backorder with no estimated time of arrival, leaving me without a functioning vehicle and no clear resolution in sight. This experience has been a cautionary tale about purchasing former rental vehicles—particularly through Enterprise. It is unacceptable for a car to require such extensive repairs within just three months of ownership.

I have been Totally Disrespected from the time I paid Cash for my vehicle. I have called multiple times looking for the Title to the vehicle. Multiple times the Tallahassee dealership has "Hung up on my calls" never providing me any help with obtaining the vehicle Title. It's clear that if you finance a vehicle with Enterprise, they roll over to assist you. But Heaven Forbid you pay CASH for a vehicle, no one wants to talk with you about an issue after leaving the lot. Waiting 4 to 6 months just to receive a Title is ridiculous especially when it was paid for in CASH !!!

Terrible service. I looked at a car online, and got an email telling me to go to the Allentown location. See email clipped below. But when I went there, they told me the car was in Wayne, NJ. The rep Elisa was incompetent, claiming she called me but never did (called ID does not lie). The manager was rude and disrespectful, telling me it was my fault to go to the wrong location. But, he was the one at fault for the location given to me was Allentown. Horrible people, horrible service.

The Issue I purchased a car in desperate need to help transport my mother to and from medical appointments, only to find out that the company is a predatory lender who preys on vulnerable individuals with compromised credit. This company's deceitful practices have left me, and countless others, in a state of financial despair, stripping away not only our hard-earned money but our dignity and security in the process. Predatory lending is a deeply unethical practice that targets individuals when they are at their most vulnerable. These lenders exploit people with poor credit ratings, often offering loans with exorbitant interest rates and unfavorable terms, trapping individuals in cycles of debt that they struggle to escape. This practice disproportionately affects low-income families, minorities, and the elderly, who may not have the financial literacy or resources to defend themselves against such operations.

All went well and I was happy, until I found that the car had mismatched tires. Goodyear in the front, Continental in the rear. I sent an email with information. It was unanswered. I called the salesman, no return call. I finally got him on the phone and he said he would speak to the manager. Nothing. I decided to write to cooperate. They didn't read the email and thought it was a rental. I responded. They wrote back and said to contact Hertz in Richmond, VA. I responded telling them I had tried three times and to please read the email. Now, everything is silent. I will not buy from Hertz again. My last car was from Enterprise (I wish they had what I wanted), they were responsive. Hertz is not! Here's what the industry states about mismatched tires: Uneven Tread Wear: Mixing tires with different sizes, tread patterns, or load indices can cause uneven weight distribution, leading to faster wear on some tires compared to others. Poor Handling: Mismatched tires can negatively impact a car's handling and braking performance. The different tires may have different grip levels, causing the car to feel unstable or unpredictable in turns or during braking, especially in emergency situations. Drivetrain Damage (AWD/4WD): In all-wheel or four-wheel drive vehicles, mismatched tires can put extra strain on the drivetrain, potentially leading to damage to the transfer case, differentials, or other components. Tire Rotations: Mismatched tires can make tire rotations more difficult or impossible, further contributing to uneven wear.

I was dismissed and ghosted for exercising caution on a no-obligation transfer and expressing interest in a different (higher priced) vehicle I was willing to pay for, which also involved transfer fees. I was told I had "cost the company money." (Auth Road, Camp Springs/Suitland, MD) For a brand that promotes “people first," my experience revealed quite the opposite. Actions speak louder than mission statements, and these people showed me exactly where I stood as a customer, senior, and disabled veteran.

I bought a 2021 Nissan Kicks from the enterprise car sales in San Leandro California. July makes 1 year that I purchased my yesterday. Two days ago my car died in the middle of the street! Come to find out from the mechanic the transmission went out on the car along with along with many other lights. If this car was inspected by Enterprise how could this happen? They pushed hard for me to get an extended warranty with Assurant! They literally took all day to decide if they would fix my car! Finally approved fixing it, said they would give me a rental a rental car for 4 days. When I got to enterprise assurant was only covering me for two days! 😡 I pay them every month and now that I need assistance they put a loop whole in the contract so they don’t have to cover paying my car until it’s finished! I will buy another car from enterprise and be Careful with the extended warranty! It has a bunch of loop wholes. Don’t trust enterprise cars! When I called enterprise they wanted nothing to do with it! They got the money from the sale and they move on!! Beyond disappointed.

I recently had the pleasure of working with Enterprise Car Sales, and I have to say, the experience was outstanding from start to finish! After my Mercedes Benz experienced a transmission failure, I found myself needing a rental car. I rented from Quinn Hansen at the Dunwoody location, but due to delays in my car repairs, the rental turned into a longer-term arrangement. During this time, I was fortunate to work with Garrett Reynolds and Sales Manager Shakira Gibson at the Enterprise Car Sales Roswell, GA location. Their professionalism, kindness, and support were exceptional, and they went above and beyond to help me find the perfect new vehicle. I truly can’t express enough how helpful they were during a stressful time. I also want to give a special shoutout to Patrick Thorsten, the Area Car Sales Manager. Patrick's leadership is evident, and it's clear that he sets a high standard for the entire team. Garrett, Shakira, and Patrick made my entire experience seamless and stress-free. Their teamwork and dedication speak volumes about the Enterprise family culture. Thanks to their support, I’m now driving away in a new car, and I couldn’t be happier with the service I received. I’m proud to be part of the Enterprise family and highly recommend Enterprise Car Sales to anyone looking for great customer service and a smooth car-buying experience. Thank you again, Enterprise Car Sales, and a special thanks to Garrett, Shakira, and Patrick! Daryll Triplett