Shane D.
Worst investment EVER
There are plenty of positive reviews here, some of them probably even genuine. But I can only go by my own experience, and my experience with this company has been appalling. The sales pitch was excellent, and we were eager to sign up, assured that we would make our money back within the first 4-5 years. With an outlay of about $14,000, we were expecting some serious cuts to our electricity bills (the sales guy had told us we could expect virtually ZERO dollars for our bills!). Well, the bills never changed. Still getting same amounts, plus now have to pay $117 every fortnight on top of these costs. And all the sales person could tell me when I complained about this was that, "the solar panels are doing what they are supposed to." Really? I find that hard to believe, because if that were the case we'd be seeing some indication of this system paying for itself by now. But with the only refunds we are currently getting being between $60-200 per quarter, I can't see it 'paying for itself' within the next century! Seriously, 'appalling' doesn't even come close to conveying our feelings right now. If you do decide to go with this company, pray you have a better experience than we did. But personally, I wouldn't trust these people to sit the right way on a toilet seat. I'd give them a zero rating if it was allowed...
Response from Enphase EnergyAug 21, 2025
Thank you for taking the time to share your experience. We’re very sorry to hear about the challenges you’ve faced. It’s important to clarify that Enphase manufactures the microinverters and monitoring technology that help solar systems safely convert and manage solar energy, however, we do not handle panel placement, system design, or sales estimates. Those aspects are managed by the installer you worked with, and they play a critical role in determining how much your system will offset your energy bills. Factors like shading, roof orientation, and usage patterns can impact the actual savings. We value your feedback, and we recommend contacting your installer for a detailed performance review of your system’s design and expected performance. They are best positioned to address any discrepancies between the original proposal and your real-world results. Please use the Enphase App to track your system’s production and confirm whether your panels and microinverters are operating optimally. For further assistance, Feel free to reach out to us via email at [email protected]/contact us directly via the link: https://enphase.com/en-au/contact-enphase-support




