Max EstradaReviews of enailcouture.com

It's a shame because the products really are excellent quality and the brand anesthetic is on point, but their customer service makes me never want to recommend them. If you get lucky and there are no issues with the order you'll be very happy with the products. Things happen, though, and when things go wrong don't expect any help from them. They flat out ignore emails, don't offer solutions and refuse refunds even when the product is defective from manufacturing. They also refuse to take any responsibility for shipping issues, and their shipping times can be fast or very very very slow. Orders will not be canceled, even if its taking them months to ship it out. And on my last order, when a couple of gel polishes came dried out, I had to open a paypal case to get a response. Their offer? Send back the whole order at my expense to get a full refund. The 2 products that came damaged totaled 10 dollars. They need to improve their customer service because as they stand they'll only continue to lose business. I know I'll be hesitant to order nore from them despite loving the brand. Shame.

I'm always happy when I buy from enail nail couture... Max def had the best products I've used... From pigments to gel polish and its easy to use and is so beautiful topped off with his famous wondergel.. Will I ever change ... Nope... I'm a salon who will use enail, until I retire...thanks max !

Their quality control and customer service stinks. I've received mislabeled, incorrect shapes and even sizes missing in the 123 go nails. I asked them to fix it and they told me if I thought the were such a rip-off and illegitimate company. I was welcome to never order from them again. Let me clarify that I never said they were a rip off or questioned the legitimacy of his business. They must hear that alot and that is their default answer knowing what they are.What a joke.. it's all good, til it's not.... he must be broke from all his Gucci sweaters to be desperate enough to rip someone off over a $10 bag of nails. Not metion he is a straight up bully Pathetic Max!

I was trying to put in a discount code and some how ended up checking out through the shop app. I called customer service immediately after and they couldn’t stop the order and refund me my money. I didn’t realize how desperate this company was for money and clearly reading reviews they are pretty desperate. Shame on this company for being so Grimy. I will not be doing business with them again.

They sent me a damaged item which they wanted to resend with my outstanding order which they didn’t do. I then asked for a refund since I can’t do anything with a broken item. But of course I can’t get a refund because the item was damaged via shipping which it was NOT. I filed a claim via PayPal and now they want me to send back my whole order. This is a joke. The order also took weeks to ship so keep that in mind.

So I’ve been using the cotton candy monomer for 6 years now. I’ve literally bought 3 bottles at $175 each. 1 directly from Max, 2 at our local wholesaler the liquid is not the same. I believe he is using another formula it doesn’t even have the same consistency with the acrylic I’ve been using for years. The bottle I bought directly from him smells like his MMA fast set liquid. What’s pissing me off is the lack of responsibility. And I do believe he is a racist by any means I met him at the ny ibs show talk about excited to meet him and getting shooed away.

Products ordered were never shipped. I waited over 3 months and then had to request a refund.

My friend who is a nail professional tried 123 and liked it and told me about it. I ordered and got it right away. Last week she showed me her nails where tiny hives had formed around her cuticles. She took them off due to the bad itching. I put my first set of 123 on last week and today I developed a large welt on each cuticle. Who else has had a reaction? If the 2 of us had one there must be many more.