Max EstradaReviews of enailcouture.com

This company is AWFUL. The worst I have ever dealt with in my entire nail careeer. 1 their products are something you would likely buy off Ali express or wish. You’re better off going on wish.com and buying gel tips and using them. You’d get them quicker. Shipping took 4 MONTHS!!!! (And no it was not a holiday or Black Friday). Also, my package arrived severely damaged...even though the box was completely untouched. So to me it seems like they shipped out broken stuff and didn’t care. When I attempted to contact them, they told me they aren’t liable for any damages and that I should have read the terms before I purchased (it was a 6 page terms and conditions) so I should have known that was bad news already just from that. Also...a girl left a youtube video with her experience with her 123 go nails bending and instead of being an adult and good business man he went on live and called her ratchet and unqualified to use his products...I’ll be using Apres nails instead. Yes they’re more expensive but MUCH better quality. When I had an issue with a defective product with Apres (a box of gelx tips that had a few nails that were bent and only 1 time out of 31 orders from them) they shipped me a brand new package no questions asked. Didn’t ask for pictures. Nothing. Told me to keep all items in my order and sent me an entirely new order with the tips and a whole other Extend gel (for the issue I had)...oh and did I mention because of what max (enail couture owner) said about that girl, and made her extremely upset..Apres sent her a package with their new products to make up for the actions of another company. NOW THAT is a good business. Save your money. Buy other companies products.

I have ordered from Enailcouture a few times with varying degrees of bad experiences. The first couple of orders took almost 2 months to get to me, but I gave them the benefit of the doubt as this was towards the beginning of the Covid-19 crisis. I ordered again, many months later, only to have never receive my order. I had ordered almost $200 worth of products (not that the monetary value of the order should make a difference in the customer service given) and after going over THREE MONTHS without receiving said order, and many attempts at reaching out for assistance regarding my order only to repeatedly be either ignored and or told it was "on its way", I reached out to Max (the owner of the company) on Instagram and voiced to him what was going on and asked what could be done to remedy the situation, and he replied, " Nice." Since this interaction, I have (against my better judgement) attempted to order from Enailcouture again, only to get message saying that they "Cannot deliver to my address" when I reached the point of checking out. So, TL; DR-I received terrible customer service from this company, asked for assistance and was 86ed from ordering from them because I asked for said assistance. Save your money and sanity, people. Shell out the extra coin and just buy from Apres, I've had nothing but good experiences with them and the products are amazing. Thank you for reading my novel of a review, and I hope it helps someone!

I have no problem with products Im in Canada and deal with Lucy Frank my poor review comes from me watching a live demo and giving props to his Canadian distributor when some girl by the name of Antonia decides that i have said to much and I am spamming the open conversation like it is her business. I have spent thousands of dollars on the products but because someone who decides she is running the comments and not only telling me to stop but others she just cost the company my business. I find it sad when the owner of the company has someone that doesnt work for him running the comments. It was beyond unprofessional and this isnt the first time antonia has made dcomments to thers if you go through his videos she is always there, must not have anything to do in her time but troll comments and run his business for him. I was just about to place another $550 order like I just did 4 days ago but because of her ill go and spend that on my dogs instead. Thanks Max for having a troll talk for you and run your comments, again its not a first but its def a last time for me to watch anything he puts up, deleting his fb page, he probably wont care but having someone that isnt an employee telling ppl what they can say or telling them about policies etc doesnt sit well with me, again I dont think Max will care with is sad but when you are making the big bucks who cares about 1 customer when you clearly have this person speaking for you, just lost my business over it,shame because I really like Lucy and had nothing but nice things to say about her and the product thanks Max or should I say your rep Antonia

Customer service is bad.. supports working with Distributors. You can find Max Estrada's products on Amazon for similar pricing and you can have it the next day. The excuse for 7 months has been covid-19 yada yada yada. My order took 65 work days. Any Professional Nail Tech cannot run a business with that type of lead time, paying upfront with no option to cancel, and there are hi trade shows to get his stuff. Max... You have a beautiful product line work with Distributors please

Why is it that I have to wait more than 6 weeks for shipping when I can go to SMALLER companies and get my stuff within a week? This guy doesn't offer refunds nor cancellations, which is super shady! I definitely won't be purchasing from this company again and I suggest you don't either!

This was my first and will be my last. It took almost two months to receive my order. HORRIBLE customer service. They don’t back their product and offer no refunds or cancellations. It seems pretty shady to me. So, this company got me once, but they will not get me twice. They use Covid as an excuse. I order from other companies and ones that are much larger than this one which I get my orders on time. Customer service is HUGE. and this company dropped the ball....BIG TIME!!! BUYER BEWARE NEVER AGAIN

It's been a freaking month and a half like what the freak dude. Not cool. Not cool.

Please do not waste your time and your money the products are not extraordinary, you pay a lot of money for nothing and you have to wait 6 to 7 months for delivery and you cannot cancel the order, they do not respond to emails or calls