Empress MimiReviews of empressmimi.com

Really Disappointed. I ordered a set from them very beautiful baby blue corset with matching bra and panty. I ordered it the first week of March and it was listed to ship March 31st. The day comes around and I have no email notification, I reach out and they say due to covid the items hadn’t arrived to them yet. Ok understandable they, I wait a week or two and email them again for an update they say 5-7 days my order should ship out they’re being packed in the warehouse. I wait and again nothing. I reach out again and they say they ran out? How do you run out of something people preordered???? Then your fix action is to either pick something else on the site or wait for the next shipment of product. I asked for a refund since I needed it for a project but that definitely bummed me out...

Excellent customer service, they answer the messages very clearly and the products are very well made ... I will buy from this company again.

I emailed with questions about my order. I was able to actually find the answers easily on the site after said email. But I received a quick reply with the information requested.

This is a really fun service. I recommend doing the annual subscription. Once a month a nifty surprise appears in the mail, at a quality I appreciate and a price I can afford. Having the selection made for me has made it much easier to get out of my comfort zone and try new styles. Also, their customer support is excellent. This is a fairly new company so of course there will be hiccoughs, but Mia has been there to help me with every issue, and answer every question. The product is great, high quality for a good price. Mia is the icing on the cake. I love not having to go into a phone queue and instead have someone particular who is responsible for helping me out. Try Empress Mimi!

Signed up for a three month pre paid box. Two of the three boxes I received had faulty items in them. Both took far too long to replace. Poor customer service. Bad quality product for the price you pay. Waste of time and money. It would be well used if they spent less money on promoted social posts and more on quality control.I feel confident that there are no long term subscribers to this.

I had problems with placing my order in the webshop, then I wrote an email to the support, and I was met with professional, kind and perfect service by Mia - and my problem got solved quick !

Giving a shout-out to Customer Support Pixie "Elle" for helping me wade through the Covid-related delivery delays and my subscription questions. Thanks so much!

I had a mix up with my order and was shipped the wrong box. Empress mimi listened to what I had to say and offered me a beautiful replacement set. They're customer service is fantastic, and they have always fixed any issues. I will always order my lingerie from empress mimi.